VP Global Shared Services (TA Oversight)
Franklin Templeton
Europe, Rest of Europe, Luxembourg
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Salary
Rank
VP
Responsibility
Site Lead
Scope
Global
Workplace
100% in office
Functions
Customer Service
Finance
Reports to
Level
N-1
Travel Max:
0%
Posting Date
10-15-2025
Description
About The Department
Global Shareholder Services (GSS), part of Global Operations, delivers operational excellence across regions and cultures. The team partners with business leaders and external stakeholders to shape long-term strategy, ensuring consistent customer experience and protecting shareholder interests. As VP Global Shareholder Services (TA Oversight), you lead the EMEA (excluding UK/Ireland) TA Oversight team, drive strategic change, support employee development, and ensure regulatory alignment. Franklin’s investment in future-proofing TA models includes building strategy for tokenised funds.
Key Responsibilities
How you add value
- Lead the EMEA TA division to deliver excellent customer service
- Make decisions that protect shareholders, funds, and the enterprise
- Contribute to the Luxembourg Management Company roadmap
- Represent GSS internally and externally
- Build relationships to influence decisions and drive change
- Act as TA Conducting Officer within Lux Manco
- Promote accountability and adherence to objectives
- Align priorities with organisational goals
- Balance global and local needs
- Ensure operations follow risk and control principles
- Manage outsourced relationships to deliver value
Strategic Responsibilities
- Develop and execute strategic plans
- Lead through complex change
- Monitor industry and regulatory trends
- Sponsor strategic initiatives
- Guide cross-functional leadership
- Define future roles and skillsets
- Assess workforce trends
- Support employee growth and wellbeing
Team & Collaboration
- Lead with a global mindset
- Collaborate across business lines
- Engage with industry peers
- Build a strong peer network
- Support talent reviews
- Advise on performance and hiring
- Share expertise across functions
Qualification & Requirements
What Will Help You Be Successful in This Role
- Bachelor’s degree or equivalent experience
- Deep knowledge of offshore fund distribution and Luxembourg TA
- Experience with outsourced TA providers
- Recognised technical/business expert
- 5–10 years in staff and project management
- Experience working cross-functionally without direct authority
Benefits
No information available.
Company Profile
Franklin Templeton
Industry
Financial Services
Revenue
$6.1B
Employees
10,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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