Shared Services Director

Key Responsibilities

Strategic Leadership

• Develop and implement strategic plans for all support service functions
• Establish KPIs and performance metrics across departments
• Provide executive-level reporting on operational effectiveness
• Manage departmental budgets and resource allocation
• Build and maintain relationships with key stakeholders

Human Resources Management

• Oversee HR strategy, including talent acquisition, development, and retention
• Ensure effective performance management and compensation programs
• Guide employee relations and engagement initiatives
• Maintain compliance with employment laws and regulations
• Direct training and development programs

Procurement

• Direct procurement strategy and supplier relationship management
• Oversee contract negotiations and vendor management
• Establish procurement policies and procedures
• Ensure cost-effective purchasing practices
• Monitor supply chain efficiency and risk management

Facilities Management

• Direct facility operations, maintenance, and security
• Oversee space planning and workplace optimization
• Manage facility renovations and improvement projects
• Ensure compliance with safety regulations and building codes
• Supervise facility service contractors

Government Relations

• Lead engagement with government officials and regulatory bodies
• Manage compliance with government regulations
• Develop and maintain relationships with public sector stakeholders
• Monitor legislative changes affecting the organization
• Coordinate responses to government inquiries

Qualification & Requirements

Required Qualifications:

• Master’s degree in Business Administration, Public Administration, or related field
• 10+ years of progressive management experience
• Proven experience in multiple support service functions
• Strong understanding of regulatory compliance
• Experience in budget management and resource allocation
• Track record of successful stakeholder management

Skills & Competencies:

• Exceptional leadership and strategic planning abilities
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple complex projects
• Change management expertise
• Strong negotiation skills
• Political acumen and diplomatic abilities

Working Relationships:

• Reports to: Chief Executive Officer/Chief Operating Officer
• Direct Reports: HR Manager, Procurement Manager, Facilities Manager, Government Relations Manager
• Key Stakeholders: Executive team, government officials, vendors, employees

Success Metrics:

• Operational efficiency improvements
• Cost savings and budget management
• Employee satisfaction and retention rates
• Compliance adherence
• Successful government relations outcomes
• Facility management effectiveness
• Procurement savings and supplier performance

Benefits

No information available.