Lead – Shared Services Excellence Center

Key Responsibilities

Strategic Leadership

• Define and execute the vision, strategy, and roadmap aligned with business objectives.
• Drive continuous improvement, automation, and standardization across functions and geographies.

Service Delivery & Operations

• Lead global service delivery for Finance, HR, Procurement, IT, and other transactional/strategic services.
• Ensure adherence to SLAs, KPIs, and compliance requirements.
• Establish a robust governance model with business units and corporate functions.

Digital Transformation & Innovation

• Champion the adoption of digital tools (RPA, AI, analytics, ERP, cloud solutions) to optimize processes.
• Drive data-driven decision-making and build advanced analytics capabilities.
• Foster innovation in service delivery models and customer experience.

Talent & Leadership

• Build and lead a diverse, high-performing team across multiple hubs/locations.
• Foster a culture of accountability, collaboration, and service excellence

Financial & Business Impact

• Deliver cost efficiency, process effectiveness, and improved customer experience.
• Own the GBS budget, ensuring value delivery and productivity improvements.

Qualification & Requirements

• Master’s degree in Business, Finance, Operations, or related field.
• 10+ years of progressive experience in shared services/GBS, consulting, or operations leadership.
• Strong experience in digital transformation (automation, AI, ERP, analytics)
• Cross-industry FMCG and cross-geography experience preferred.

Benefits

No information available.