Senior Manager, Software Engineering (Change and Approval Management, SLO platform & Business Services Health)

Key Responsibilities

• Collaborate with the Director to manage project dependencies, negotiate delivery dates, and ensure the timely completion of projects
• Identify and address project risks, presenting implementable solutions or alternatives
• Understand how requirements and design choices may impact systems across multiple areas
• Initiate and support performance evaluation of team members
• Craft fully compliant quality documentation
• Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way
• Cultivate a culture of motivation and achievement, building and maintaining trustful relationships with team members
• Address technical or analytical skill gaps, challenging team members to share knowledge and learn new technologies
• Constantly up to date with current software engineering best practices
• Craft and deliver persuasive arguments to drive projects for process improvement, cost leadership, and customer experience enhancement
• Manage up to leadership and provide feedback when necessary
• Develop and be accountable for the team budget, reporting on results achieved at regular intervals
• Mindset of efficiency and utilization improvements
• Contribute significantly to the team planning process, including surfacing team’s proposals
• Ability to construct roadmaps, manage and translate projects into deliverables, adjust priorities, and be able to understand and adjust the team capacity as needed

Qualification & Requirements

Qualifications

• Fluency in at least one modern language such as Go, Java, and Python (Go/Python preferred)
• Hands-on developing software at least 10-20% of the time
• Experience with open-source software is a plus
• Working knowledge of functional and object-oriented development paradigms, and design patterns
• Passionate for all things testing (unit, integration, functional, performance, etc.)
• Strong foundation in algorithms, data structures, and core computer science concepts
• Implemented RESTful and GRPC services, event driven architectures, microservices and libraries
• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)
• Knowledge of Cloud platforms (AWS, GCP, Azure etc.)
• Experience with application monitoring tools and performance assessments
• Understanding of SQL, and NoSQL databases, including stateful services management and storage
• Strong experience with Kubernetes (any distribution including AKS, GKE, EKS, or self-managed clusters) for orchestration, service deployment and scaling in cloud-native environments.
• Understanding of networking, caches, key/value stores, load balancing, global load balancing, queues, DNS and CDN
• Ability to construct, interpret, and apply metrics for decision-making, prioritization, and progress visibility
• Strong site reliability engineering principles
• Strong passion for technology and engineering excellence
• Exceptional leadership and communication skills
• Effective negotiation abilities
• Adaptability and capacity for learning technical concepts quickly
• Commitment to fostering a culture of trust, accountability, and continuous improvement
• Strategic thinking and the ability to drive projects for positive change
• One or more of the following or relevant certifications are a plus but not required:
  • AWS Certified DevOps Engineer
  • Google Professional Cloud DevOps Engineer

Experience

• 8+ years of experience in leadership position
• 8+ years of leading a Site Reliability Engineering team
• 6+ years of professional software engineering experience, including software development lifecycle best practices.
• 5+ years of development in a large-scale, mission-critical environment
• 5+ years of hands-on work experience supervising personnel in a technical environment.
• 5+ years of experience with one of the public cloud – AWS, GCP, Azure, or another cloud service
• 2+ years’ experience with automated testing including Unit, Integration, and End-to-End functional testing.

Education

• Bachelor’s degree in information technology or related field, or equivalent experience

Benefits

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.