Director Global HR Operations

Key Responsibilities

Lead Global HR Shared Services

• Design and implement a high-performing HR shared services model, including offshore delivery centers.
• Drive operational excellence, standardization, and continuous improvement across HR processes.
• Establish and monitor SLAs, KPIs, and service delivery metrics.

 Champion AI & Automation

• Drive an AI-first mindset across HR operations.
• Identify and implement automation opportunities to streamline workflows and enhance employee experience.
• Stay ahead of emerging technologies and trends in HR tech and digital transformation.

 Own HR Technology & Reporting

• Lead the strategy, implementation, and optimization of HRIS platforms (Oracle Cloud)
• Ensure data integrity, governance, and compliance across all HR systems.
• Deliver advanced HR analytics and reporting to support strategic decision-making.

Ensure Compliance & Risk Management

• Maintain global compliance with labor laws, data privacy regulations, and internal policies.
• Lead HR audits, risk assessments, and remediation efforts.
• Partner with Legal, Risk, and Internal Audit teams to proactively manage regulatory changes.

Qualification & Requirements

• 15+ years of progressive HR operations experience, with at least 5 years in a technology services or consulting company.
• Proven experience in setting up and managing offshore shared services teams.
• Expertise in HRIS systems (Ideally Oracle, but can be other cloud-based platforms), data analytics, and reporting.
• Strong understanding of HR compliance, data governance, and global labor regulations.
• Demonstrated passion for AI, automation, and digital transformation in HR.
• Exceptional leadership, stakeholder engagement, and change management skills.
• Bachelor’s degree required; Master’s degree or relevant certifications preferred.

Benefits

Health and Wellness

• No long waits to enroll! Benefits begin on the first day of the month following your hire date.
• Two health insurance options, (PPO, HDHP), offering comprehensive and preventative coverage with a strong, wide-ranging network of providers
• Robust prescription plan
• Telemedicine options with 24/7 access to board-certified doctors
• Dental benefits
• Vision benefits
• Benefits decision making tool
• Future Moms Program
• Health trackers
• 24/7 Nurse Line

Company-Paid Benefits

• Basic life insurance
• Short-term Disability insurance
• Long-term Disability insurance
• Employee Assistance Program
• Free 24/7 confidential support, counseling, health seminars, tobacco cessation, financial advice (with discounted tax planning/preparation) and more for the employee and all household members

Retirement

• 401(k) savings plan with company match
• Employee Stock Purchase Plan
• Post-tax Mega Roth program

Family Leave Benefits

• Short-term Disability, Perficient offers an eight-week paid maternity benefit for the mother’s recovery.
• Perficient provides two-week parental leave for all new parents.

Tax-Favored Reimbursement Accounts

• Three types of Flexible Spending:
  • Flexible Spending Account
  • Limited Purpose Spending Account
  • Dependent Care Flexible Spending Account
• Commuter benefits
• Health Savings Account with a company contribution

Additional Employee-Paid Benefits

• Supplemental employee life
• Supplemental spouse and child life
• Accidental Injury
• Critical Illness
• Hospital Indemnity
• Legal and identity theft service plans

Other Important Benefits

• Employee referral bonus for colleagues who refer qualified candidates
• Time Off – Perficient’s U.S. Time Off Policies – Paid Time Off and Flexible Time Off – are designed to provide colleagues work-life balance and feel encouraged to use time off to refresh, recharge and renew.
• Paid holidays, in addition to time off
• Perficient Gives- charity payroll deduction program with company match
• A fun culture with opportunities to serve and participate on social engagement and professional development committees like book clubs, Agile methodology, and knowledge sharing
• Employee discounts program