SVP – Commercial and Business Services

Key Responsibilities

Strategic Leadership & Growth

• Develop and execute a scalable strategy for business services that supports membership growth and financial empowerment.
• Lead the transformation of business banking through digital-first initiatives, including automation, self-service tools, and data-driven personalization.
• Champion financial freedom by designing products and services that help business members build resilience, access capital, and grow sustainably.
• Partner with branch network to develop strategies to increase membership growth, product/service utilization and market expansion.

Product & Service Innovation

• Oversee the development and lifecycle management of commercial lending, deposit, and treasury products.
• Integrate digital platforms and fintech partnerships to enhance member experience and operational efficiency.
• Ensure product offerings are competitive, compliant, and aligned with member needs and market trends.

Operational Excellence

• Direct all aspects of business loan origination, servicing, and risk management, including SBA lending.
• Monitor performance metrics and implement continuous improvement strategies across business services.
• Lead cross-functional teams to deliver seamless, high-quality service to members and internal stakeholders.

Compliance & Risk Oversight

• Maintain rigorous oversight of regulatory compliance, loan covenants, and risk rating systems.
• Collaborate with internal audit, collections, and legal teams to mitigate risk and ensure sound portfolio management.

Team Leadership & Culture

• Lead and develop a high-performing team of 5 business sales and service professionals.
• Foster a culture of innovation, accountability, and member advocacy aligned with the FAIRWINDS Way.
• Promote collaboration across departments to support shared goals and strategic initiatives.

Qualification & Requirements

• Bachelor’s degree in Business, Finance, or Accounting.
• 10+ years of progressive leadership experience in financial institution business services.
• Proactive, forward-thinking mindset with the ability to anticipate trends, challenges, and opportunities across multiple business areas and assess their potential impact.
• Proven success in digital transformation, strategic planning, and cross-functional leadership.
• Strong analytical, communication, and project management skills.

Benefits

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters