Chief Operations Officer

Key Responsibilities

• Run the company operating cadence (OKRs/QBRs/MBRs), dashboards, and variance management.
• Build and own the RevOps stack (CRM Marketing Ops Success/Support
• Billing & Collections).
• Implement fit-for-purpose ITIL 4 lite practices (Incident, Change, Problem, SLAs).
• Institutionalize DORA/Accelerate metrics with real-time visibility.
• Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF).
• Define vendor strategy, negotiate commercials, consolidate tools, and control unit costs.
• Ensure every new funnel, program, or product integrates cleanly into the architecture (intake design test launch hypercare).
• Build a high-performing operations org (RevOps, ServiceOps, Data, Automation) that supports all brands.

Qualification & Requirements

Who You Are

A high-agency operator with deep experience in AI/tech services who:

• Translates strategy into quantified, trackable OKRs/KPIs and consistently delivers.
• Has shipped RevOps and service-management programs (lean ITIL 4 practices, not bureaucracy).
• Understands DORA/Accelerate metrics and partners with Product/Engineering to improve flow.
• Is fluent in security & compliance (SOC 2, ISO 27001, NIST CSF) and vendor risk.
• Designs for interoperability and shared services across brands, not silos.
• Communicates crisply at the exec table and dives deep with operators when needed

Requirements

• Bachelor’s or Master’s degree in Business, Operations, or related field.
• 10+ years of senior operations leadership experience in AI, SaaS, or technology-driven organizations.
• Proven success in building and scaling operational models, RevOps frameworks, and service management programs.
• Strong knowledge of security & compliance standards (SOC 2, ISO 27001, NIST CSF).
• Hands-on experience with CRM, CX, billing, support, and automation platforms.
• Expertise in implementing OKRs, KPIs, ITIL 4 lite practices, and DORA/Accelerate metrics.
• Skilled in vendor management, contract negotiations, and cost optimization.
• Strong analytical, problem-solving, and leadership abilities with crisp executive communication.

Benefits

• Base Salary: USD $4,500 – $7,500 per month.
• Performance Incentives: USD $1,500 – $3,000 per month tied to KPI over-performance.
• On-Target Earnings (OTE): USD $6,000 – $10,500 per month.
• Equity or long-term incentive plan negotiable for the right candidate.