Head of Order & Delivery Management Poland

Key Responsibilities

Team Leadership & Development:

• Successfully leading and developing a large team of +160 professionals across 8 teams, fostering a culture of high performance, personal growth, and continuous learning
• Motivating the organization to meet set business targets
• Steering (increasingly larger) teams in an intercultural environment including Back Office in India (not directly managed)

Performance Culture:

• Ensuring operational excellence and stable operations
• Including through establishing and maintaining a KPI-driven performance culture that balances efficiency with quality and customer satisfaction

Stakeholder Management

• Building and maintaining strong relationships with internal and external stakeholders, balancing diverse needs and expectations

Digital Transformation / Process Optimization:

• Driving Siemens’ GBS transformation journey including harmonization, process automation, Artificial Intelligence
• Ensuring implementation of global standards (e.g. in the frame of SHERPA-X, Next Generation Order Management or Siemens One)
• Providing inputs for budget and forecast planning, ensure meeting financial targets

Qualification & Requirements

• Minimum 10+ years of progressive experience in Order Management, with at least 5+ years in leadership roles in multi-functional Shared/Business Services organizations
• Master’s degree or equivalent in Supply Chain Management, Business Administration, or related field
• Demonstrated experience in leading large teams (100+ employees)
• Strong leadership skills, ability to manage and develop diverse team
• Strong understanding of end-to-end order management processes
• BPO/Shared services track record, proven experience
• Excellent communication skills
• Fluency in English and Polish (written and spoken); good knowledge of German will be a plus
• Commitment to quality, performance orientation and process optimization

Benefits

• Employment in an international organization who is a world leader in its sector and has a stable market position
• Wide range of responsibilities and the opportunity to make a real impact on business
• Good work atmosphere and organizational culture based on trust, responsibility and respect
• Hybrid working model
• Additional paid days off
• Medical care, life insurance, Multisport Card
• Cafeteria benefits system: vouchers to stores, theaters, cinemas, etc.
• Employee Support Program: free, 24/7 counseling for employees and their loved ones including psychotherapy, coaching, legal and financial consultations, webinars, training and more
• PPE Pension Program: Siemens funds your contributions 100%!
• Share Programs: we continue the tradition started by founder Werner von Siemens and give you the opportunity to participate in the company’s shares
• Lunch card reloaded with a fixed amount each month