Shared Services Transformation Manager

Key Responsibilities

Planning & Design:

• Develop and define the vision and objectives for the SSC aligned to the organisation’s strategic goals.
• Conduct a thorough analysis of business needs and operational requirements across departments to ensure alignment.
• Design the service delivery model and determine service scope, governance structures, and key performance indicators (KPIs).

Stakeholder Management:

• Engage with senior management, department heads, and business units to gather input, align expectations, and ensure buy-in for the SSC initiative.
• Work as part of a multidisciplinary program team to provide the shared service lens to process and systems workstreams

Process Optimisation & Standardisation:

• Conduct process mapping and assessment to identify opportunities for standardisation and optimisation across multiple functions.
• Lead initiatives to streamline workflows, remove redundancies, and improve operational efficiency.
• Ensure seamless transition from decentralized functions to the SSC model.

Compliance & Risk Management:

• Ensure the SSC complies with local regulations, industry standards, and corporate policies.
• Manage risk by identifying potential issues and developing mitigation strategies related to the establishment of the SSC.

Continuous Improvement & Reporting:

• Establish continuous improvement processes to enhance SSC performance over time.
• Develop regular reporting mechanisms and dashboards for monitoring KPIs, service levels, and operational performance.
• Ensure that feedback loops are in place to drive refinement of processes and services.

Qualification & Requirements

• Proven experience in managing or setting up a Shared Service Centre or transformation initiatives.
• Experience in business process reengineering, service delivery optimisation, or operational efficiency.
• Demonstrated ability to work in cross-functional teams and engage stakeholders at all levels of the organization.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills to manage cross-functional relationships.
• Analytical mindset with the ability to identify opportunities for continuous improvement.
• Ability to drive change and manage stakeholder expectations.

Benefits

No information available.