Senior Transformation Director (BFSI)
Teleperformance
APAC/Oceania, Philippines, Manila
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Salary
Rank
Senior Director
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
09-21-2025
Description
As a Vertical Transformation Leader in BFSI, you will be responsible for shaping the strategic direction of the BFSI domain , ensuring the successful implementation of transformation initiatives, and leveraging analytics to enhance decision-making processes. You will work closely with senior leadership to align business goals with operational excellence, and you will play a pivotal role in championing a culture of continuous improvement and innovation.
This role requires a dynamic leader with a proven track record in driving process improvement initiatives, delivering impactful change, and fostering innovation across various business functions.
Key Responsibilities
- Lead and manage transformation, analytics, and process excellence initiatives within the assigned business vertical.
- Develop and implement strategies to enhance process efficiency, reduce costs, and improve overall performance.
- Collaborate with stakeholders at all levels to identify opportunities for process improvement and innovation.
- Utilize data analytics to drive informed decision-making and measure the impact of process improvements.
- Champion the adoption of digital technology and Robotic Process Automation (RPA) to streamline operations.
- Oversee the deployment of process improvement projects using Lean Six Sigma methodologies.
- Mentor and guide team members to build a culture of continuous improvement and excellence.
- Ensure alignment of transformation initiatives with the overall business strategy and objectives.
- Monitor and report on the progress of transformation projects, ensuring timely delivery and achievement of desired outcomes.
- Facilitate cross-functional collaboration to drive seamless integration of transformation efforts across different business units.
- Identify and mitigate risks associated with transformation initiatives, ensuring sustainable and scalable solutions.
Qualification & Requirements
- Minimum of 8-10 years of experience in process excellence within the BPO industry.
- Experience in leading process improvement initiatives in BFSI vertical.
- Analytical Skills: Excellent analytical and problem-solving abilities.
- Communication: Exceptional communication and interpersonal skills to interact effectively with stakeholders at all levels.
- Digital Technology and RPA: Experience with digital technology and RPA is a plus.
- Domain Expertise: Strong domain expertise in BFSI vertical.
- Process Excellence: Black Belt certification in process excellence.
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- Master’s degree is preferred but not mandatory.
Benefits
No information available.
Company Profile
Teleperformance
Industry
Outsourcing and Offshoring Consulting
Revenue
$8.6B
Employees
410,000
Fortune 500 Rank
#399
Global 500 Rank
NA
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