Head of Finance Shared Services

Key Responsibilities

Strategic Leadership & Operations Management:

• Lead, manage, and optimize the end-to-end finance shared service operations, ensuring high-quality, timely, and accurate delivery of services in accordance with agreed Service Level Agreements (SLAs).
• Develop and implement strategic plans for the FSSC, aligning with the global finance strategy and overall business objectives of the insurance group.
• Oversee the day-to-day operations, including resource planning, workload management, and performance monitoring.
• Identify and implement opportunities for process automation, re-engineering, and continuous improvement to enhance efficiency, reduce costs, and improve service quality.
• Ensure compliance with internal controls, corporate policies, and relevant regulatory requirements (e.g., IFRS, local GAAP, insurance-specific regulations).
• Ensure compliance with ASIC/APRA across all related entities.
• Monitor capital adequacy, liquidity requirements, and financial risks
• Compliance with local tax requirements
• Manage relationships with internal stakeholders (e.g., business units, corporate finance, IT) and external partners.

Team Leadership & Development:

• Build, lead, mentor, and develop a high-performing finance shared service team.
• Foster a positive and collaborative work environment that encourages growth, learning, and accountability.
• Conduct performance reviews, provide regular feedback, and identify training and development needs for team members.
• Drive talent acquisition and retention strategies for the FSSC.

Stakeholder Management & Communication:

• Act as the primary point of contact for finance shared service matters for global stakeholders.
• Communicate effectively with senior management, business leaders, and external auditors regarding FSSC performance, challenges, and initiatives.
• Collaborate with global finance teams to ensure seamless integration and alignment of processes.

Risk Management & Compliance:

• Establish and maintain robust internal controls and ensure adherence to company policies and procedures.
• Identify and mitigate operational risks within the FSSC.
• Support internal and external audit requirements.

Technology & Systems:

• Leverage financial systems (e.g., SAP, Oracle, Workday, insurance-specific platforms) to optimize processes and enhance data accuracy.
• Collaborate with IT to implement and upgrade financial systems and tools.

Budget & Financial Management:

• Manage the FSSC budget, ensuring cost-effectiveness and resource optimization.
• Provide regular reports on FSSC performance against key metrics and targets.

Business Growth and Strategy Leadership & Team Development

• As the most senior SBS Finance leader in Philippines, support the business growth and new customer acquisitions.
• Lead the strategy development to continuously enhance our Finance Service offerings and products.
• A part of the SBS Senior Leadership Team, support broader organisational strategy development and initiatives .
• Foster a culture of collaboration, accountability, and commercial acumen.

Qualification & Requirements

• Bachelor’s degree in Accounting, Finance, or a related field. Master’s degree or professional certification CPA is required.
• Minimum of 10-15 years of progressive experience in finance and accounting, with at least 5-7 years in a leadership role within a large-scale Finance Shared Service Center or BPO, preferably within the insurance or financial services industry.
• Proven track record of successfully managing and optimizing complex financial processes in a shared services environment.
• Strong understanding of insurance industry financial operations, including claims processing, policy administration, reinsurance, and regulatory reporting requirements.
• Extensive experience with financial systems (e.g., SAP, Oracle, Workday) and a strong aptitude for leveraging technology to drive process improvements.
• Demonstrated ability to lead, motivate, and develop large teams in a fast-paced, dynamic environment.
• Excellent communication, interpersonal, and stakeholder management skills with the ability to influence and collaborate effectively across all levels of an organization.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• In-depth knowledge of internal controls and financial compliance frameworks.
• Proficiency in English, both written and verbal.
• Willingness to work flexible hours to accommodate global time zones as needed.

Benefits

• Hybrid work set-up
• Dayshift with fixed weekends off
• Work-life Balance
• Empowering work environment and culture
• Competitive salary and benefits
• Supportive, collaborative teams across functions