Shared Services Organisation and Operations Design Manager
Roshn Group
Europe, United Kingdom, London
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
$80,777 - $94,339 Per Year
Rank
Senior Manager
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
Finance
HR
Procurement
Reports to
Level
N-1
Travel Max:
10%
Posting Date
09-20-2025
Description
The Shared Services Organization and Operations Design Manager role is a pivotal opportunity within the UNITY Programme, focused on shaping the future of organizational and service design, impacting over 100,000 civil servants and aligning with the Shared Services Strategy.
As part of a collaborative and forward-thinking team, you’ll help shape how services are designed, delivered, and experienced across the entire organization. This role goes beyond individual functions- it’s about understanding the full operating model, identifying opportunities for improvement, and designing future-fit solutions that align people, processes, and technology.
We welcome candidates from diverse professional backgrounds-whether you’re currently in HR, Operational Delivery, Change, or Transformation.
What matters most is your ability to work with data and insights, engage stakeholders across all levels, and lead the design and delivery of integrated, scalable solutions.
You’ll bring strong stakeholder engagement skills, a structured approach to planning, organizational design and delivery, and a passion for redesigning and improving how services are experienced and delivered. This is an exciting opportunity to deliver a program to reimagine how we work and ensure that colleagues’ time is directed at value add activities.
This role will involve a high degree of collaboration with subject matter experts across the wider programme. The role will also involve travel to locations around the UK to work with program teams, departments and stakeholders.
We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.
Key Responsibilities
As the Shared Services Organization and Operations Design Manager, you’ll:
- Identify, assess and impact organization design and development outcomes and opportunities arising from the work of the program
- Lead the organizational design and people impact baselining activity on behalf of MHCLG – working across HR Finance and Procurement to ensure a consistent approach
- Assess MHCLG’s current organizational structure, processes, mapping people impacts to identify areas that can be enhanced for greater efficiency and effectiveness
- Design and define end-to-end corporate service interactions between users, systems, and support functions
- Identify tools, capabilities, and mechanisms to support seamless, intuitive user experiences
- Minimize friction in user journeys across retained functions and ALB operations
- Work with HR, Finance, and Procurement SMEs to translate business requirements into deliverable services
Qualification & Requirements
As the Shared Services Organization and Operations Design Manager, you’ll have:
- Strong track record of leading organizational design and change – with organization design methodologies (e.g. McKinsey 7S, Galbraith Star Model, Target Operating Model frameworks)
- Ability to develop and analyze complex organizational data to present actionable insights and clear recommendations to decision-makers
- Strong interpersonal skills and ability to work collaboratively with a broad range of stakeholders across business areas and professions
- Demonstrated expertise in using tools and techniques to lead the successful delivery of project activities within complex organizations, achieved through managing change end-to-end through to delivery.
- The ability to apply business process improvement and innovation in organizations
- Excellent project management skills
Benefits
Along with your salary, your pension is one of the most important benefits of joining the Civil Service. It provides you with financial security and options when you retire, as well as benefits for your family and loved ones. Some of the benefits of a Civil Service pension include:
- Member contribution rates among the lowest in the public sector
- Tax relief on your contributions
- Generous employer contributions
- A secure, inflation-proof pension for life, with no investment uncertainty
- The option of tax-free lump sum on retirement
- Potential access to ill health and injury benefits if you become too ill to work
- Life assurance cover
- Benefits for loved ones and dependents
- Options to increase your pension
- Keeping all your pensions in one place by transferring in a pension you have built up elsewhere
- Support from our trusted charity partners
Company Profile
Roshn Group
Industry
Government Administration
Revenue
$371.88M
Employees
1,724
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
