VP of Shared Services for Hospital Based Services

Key Responsibilities

• Ensure the shared service organization executes on its strategic projects and serves as the single point of accountability for decision-making and escalations related to hospital-based medicine services.
• Design, implement, and refine processes and workflows to enhance the customer experience for hospital-based providers and deliver a top-notch experience for our team.
• Create and execute on service levels ensuring they are met and/or exceeded, and all operational metrics for hospital-based medicine shared services are trending positive.
• Assess, develop, and monitor the application of customer service and/or transaction processing skills by our employees, recommending and securing appropriate training concepts through internal or external means.
• Maintain effective vendor relationships related to credentialing, scheduling, and compensation platforms, holding them accountable to contractual delivery
• Build, communicate, and continuously refine a vision and strategy for how we efficiently deliver hospital-based medicine shared services and build loyalty for our services.
• Identify, recommend, and advocate for process and technology improvements to standardize and improve how we engage with our customers through engagements with IT and other relevant partnerships.
• Build a people-focused culture of high-performance, customer-focus, and continuous improvement through a compassionate, energetic, empathetic, and transparent leadership style.
• Analyze data and customer feedback to identify opportunities for improvement and to provide thoughtful and strategic insight to hospital leaders and medical directors.
• Be a strong financial steward of and maintain budgets across the organization for hospital-based medicine shared services.
• Oversee and manage all aspects of provider credentialing and re-credentialing processes for hospital-based medicine services, ensuring compliance with all regulatory and accreditation requirements (e.g., JCAHO).
• Develop, implement, and optimize provider scheduling processes to ensure adequate coverage, operational efficiency, and provider satisfaction across hospital-based medicine services.
• Lead the development and execution of provider compensation strategies for hospital-based medicine services, ensuring competitive, fair, and fiscally responsible models that align with organizational goals and attract top talent.
• Proactively remove risks and impediments to project success, ensuring issues are escalated and resolved at the executive level as needed, particularly concerning credentialing, scheduling, and compensation.
• Drive operational excellence by improving processes, optimizing workflows, and fostering collaboration between shared services and hospital-based medicine teams.
• Clearly define and document critical decision-making processes and escalation paths to ensure continuity of operations, especially during periods of absence.
• Establish and regularly report on key performance indicators (KPIs) and service level agreement (SLA) adherence for all shared services functions, providing measurable benchmarks for performance assessment.
• Ensure robust and compliant processes for provider credentialing and re-credentialing are in place and consistently followed, minimizing risk and ensuring regulatory adherence.
• Implement and oversee efficient and equitable provider scheduling systems that optimize resource utilization and support consistent patient care.
• Develop, implement, and continuously evaluate provider compensation models to ensure market competitiveness, internal equity, and alignment with financial objectives.
• Actively identify, mitigate, and resolve operational risks and bottlenecks across all shared services, with a focus on maintaining uninterrupted service delivery.
• Manage and track financial performance against established budgets for all shared services, ensuring fiscal responsibility and cost-effectiveness.
• Cultivate and manage strong relationships with all critical external vendors, ensuring contractual obligations are met and service quality is maintained.
• Performs other duties as assigned
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Qualification & Requirements

Education & Experience:

• Bachelor’s degree, Required
• Master’s degree or advanced degree (e.g., MHA, MBA) Preferred
• 10+ years of experience in healthcare operations leadership, shared services operational leadership, hospital based services, with 7+ years of direct managerial experience. Required

Knowledge, Skills, Abilities, Behaviors:

• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients and providers. Required
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect. Required
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA. Required
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. Required
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Required
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Required
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Required
• Drive Execution and Financial Results: Ability to commit to the success and financial well-being of HCA by challenging others to excel and hold themselves and others accountable for achieving results. Required
• Compliance Manager: Able to manage the processes related to compliance by following regulatory guidelines, especially concerning credentialing and regulatory requirements for hospital-based providers. Required

Benefits

No information available.