HR Shared Services Director, Asia Pacific

Key Responsibilities

• Team Leadership: Lead, motivate, and support a high-performing HR team, fostering a culture of excellence, collaboration, and continuous improvement.
• Performance Development: Engage team members through coaching, training, and performance management to enhance skills and professional growth.
• Service Delivery Oversight: Oversee all aspects of the Payroll function and HR Solutions Centre in APAC, ensuring outstanding performance across HR service areas.
• Process Improvement: Identify and implement opportunities to streamline processes, enhance efficiency, and improve customer service using insights and best practices.
• Metrics and Insights: Monitor team performance metrics (e.g., payroll accuracy, SLAs, resolution speed, and feedback) and use data trends to inform leadership decisions.
• Stakeholder Collaboration: Serve as the primary escalation point, ensuring effective communication across HR functions and stakeholders.
• Program and Strategy Implementation: Lead the rollout and adoption of core Cencora people programs, payroll strategies, and new Time and Attendance solutions across the region.
• Innovation and Technology: Drive initiatives to optimize service delivery and improve the employee experience through technology and process advancements.

Qualification & Requirements

Required Skills:

• Core Values Alignment: Ability to model behaviors that reflect the organization’s core values.
• HR Operations Expertise: Proven track record in HR Shared Services or similar operations management in an international environment.
• Communication and Relationship-Building: Excellent communication skills and the ability to build and manage effective working relationships with diverse stakeholders.
• Strategic Thinking: Strong ability to think strategically while balancing short-term and long-term objectives.
• Analytical and Problem-Solving Skills: Analytical mindset with the ability to solve complex problems, including payroll and escalated issues from multiple countries.
• Leadership and Team Management: Strong leadership skills to drive performance and manage geographically dispersed teams.
• Confidentiality and Judgement: Exceptional confidentiality in handling sensitive employee information and sound judgment on when to escalate issues.
• Process Improvement Focus: Continuous improvement mindset with a focus on enhancing services and processes.
• Language: Excellent English level is essential. A working knowledge of any of the following languages would be useful: Chinese (Putonghua), Japanese and Korean.

Education:

• Degree in HR or related subject.

Experience:

• Significant experience in managing HR teams in APAC, ideally in a multinational group.
• Significant track record of success in a Shared Services team.
• Demonstrated detailed knowledge of Workday, ServiceNow or other comparable integrated HR systems, ideally in a multinational group.
• Significant professional experience in a multi-site operational environment.
• Demonstrated detailed knowledge of Workday, ServiceNow or other comparable integrated HR systems, ideally in a multinational group.
• Experience of managing managers would be an advantage.

Skills:

• Ability to model behaviours that reflect the organization’s core values.
• Proven track record of HR Shared Services or similar operations management experience in international environment.
• Excellent oral and written communication skills and customer service skills.
• Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships.
• Ability to organize, prioritize, and follow through to completion on multiple tasks.
• Ability to think strategically and be able to balance short term and long-term objectives.
• Ease in a multi-national and multi-site context.
• Confidentiality in handling sensitive employee information.
• Analytical mindset and ability to solve problems escalated to them from multiple countries.
• Continuous service and process improvement mindset.
• Excellent English level is essential. A working knowledge of any of the following languages would also be useful: French, Spanish, German, Romanian or Turkish.

Additional Skills, Knowledge and Ability Requirements:

• Functional knowledge of call center operation and related success metrics (HR service center preferred).
• Ability to select, coach, and develop team members; strong process orientation and project management skills.
• Knowledge of human resources, benefits, and payroll processes.
• Excellent problem solving, strong interpersonal skills, ability to prioritize work, interpret data, initiate and implement change.
• Ability to manage and administer a broad range of tasks including resolving complex issues, and complaints, and interpreting policies and procedures.
• Experience with HR systems and technology (e.g. Workday & Service Now, etc.).
• Ability to manage many competing priorities in a fast-paced service environment.

Benefits

No information available.