Senior Finance Operations Manager

Key Responsibilities

Leadership & Collaboration

• Act as deputy for the Finance Director and Deputy Finance Director when required.
• Lead through influence by partnering with managers across Finance and Business teams.
• Leverage people leadership experience to guide, mentor, and influence team leaders and staff, even without direct line responsibility.
• Build strong partnerships across functions and regions to ensure accountability, alignment, and delivery of business outcomes.
• A global thinker beyond regional role to support best practices across all regions.

Finance Operations Oversight

• Oversee and coordinate the effectiveness of finance operations across Accounts Payable, Accounts Receivable and Deductions processes.
• Ensure operational accuracy, timely month-end close, and compliance with internal SOX controls, i.e. including execution of month end close for ledgers and inter-company accounts
• Monitor and drive improvements in key financial health metrics

KPI / VOC Management

• Define, track, and report on KPIs and Voice of the Customer (VOC) performance.
• Analyze performance trends, identify issues, and collaborate with teams to resolve root causes.
• Communicate progress and improvement initiatives to senior leadership.

Process Improvement & Transformation

• customer experience.
• Collaborate with technology and business teams to optimize ERP systems and reporting tools, i.e. including management and implementation of system ticketing requests
• Lead transformation and change management programs to facilitate successful adoption

Governance & Compliance

• Ensure finance operations meet compliance, regulatory, and audit requirements, i.e. including management and implementation of audit requests and preparation of audit files
• Strengthen internal controls in collaboration with teams to minimize risks and safeguard company assets.
• Act as a key contact for internal and external auditors.

Qualification & Requirements

Experience & Background

• 10+ years of progressive experience in finance operations and accounting. This should include experience in shared services / global business services
• Proven experience in leading and managing finance teams, with ability to lead through influence in a collaborative environment.
• Strong track record in KPI management, VOC initiatives, and driving process improvements.Experience with ERP systems (SAP, Oracle, Workday, or equivalent) and process automation.
• Comfortable partnering closely with IT and system vendors to drive automation, manage system enhancements, and lead cross-functional technology initiatives.

Skills & Competencies

• Exceptional collaboration and influencing skills with ability to lead across teams and functions, e.g. Operations, Supply Chain, and Commercial teams to ensure processes and systems support the wider business.
• Strong financial acumen with expertise in AP, AR and / or Deductions processes.
• Analytical mindset with ability to interpret KPIs/VOC data and translate into actionable outcomes.
• Excellent communication, presentation, and stakeholder engagement skills.
• Proficiency in advanced Excel, data analysis, and reporting tools (Power BI preferred).

Education & Certifications

• Relevant degree level qualification required
• Professional accounting qualification or progressing towards is preferred, i.e. ACA, ACCA or CIMA or equivalent

Benefits

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.