Associate Director, GBS – Finance Transformation

Key Responsibilities

• Provide strategic guidance to senior client executives and function leaders on establishing and optimising their GBS, Shared Services and/or BPO functions (incl. hybrid models)
• Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their GBS operations. This includes visioning, defining GBS scope and objectives, evaluating service delivery, sourcing and operating model design options, conducting feasibility studies, developing value / business cases, assessing organisation design options and readiness, technology enablement and creating a roadmap for implementation.
• For clients with existing GBS models, lead maturity assessments and diagnostics to identify value and improvement opportunities and shape the client’s GBS strategy and transformation plans
• Deliver client engagements across all parts of the BPO lifecycle, including sourcing strategy, sourcing solution design, commercial strategy, vendor shortlisting and selection, contract negotiation, pricing, transition planning, implementation and transformation
• Manage multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements
• Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs
• Support business development efforts and growth, including identifying new opportunities, developing proposals, and expanding relationships with existing clients
• Mentor and develop junior team members, providing guidance and support in their professional growth
• Support market eminence efforts for GBS in the private sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and BPO sectors

Qualification & Requirements

• Proven experience in the GBS, Shared Services, and/or BPO within the Private Sector, with a proven track record of delivering successful engagements.
• Experience should include delivering GBS strategy and transformation services/engagements involving GBS visioning, maturity and feasibility assessments, operating model design incl. service delivery and sourcing model strategy, GBS technology strategy, GBS set-up/implementation, transition and value/business case development
• Experience across advising organisations on their sourcing & BPO strategies, BPO solution designs, running competitive sourcing and vendor selection processes, contract negotiation, performing contract reviews, client remediation as well as advising clients on their retained organisation capabilities, service, partner and contract management and governance
• Demonstrated leadership skills, with the ability to effectively manage and inspire teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service.
• Proven experience in supporting business development, including identifying opportunities, developing proposals, managing pursuit teams, and expanding client relationships within the private sector.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape impacting GBS, Shared Services, BPO sectors.
• Strong communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.

Benefits