Director, Strategy and Business Management

Key Responsibilities

Position Responsibilities

• Structure problems, analyze data and present complex findings in a clear, concise, and decision-driven manner;
• Conduct research on emerging trends, dig deeper into the analyses where appropriate, synthesize recommendations and understand impact on the business; and
• Serve as a thought partner to businesses and functions.
• Liaise with GBS COEs such as the Transitions Management, Operational Excellence, Learning & Development and Reporting COEs, etc to ensure that the COO function is well supported to deliver on operational excellence and governance commitments to the business

Dynamics of the Role

• The role supports the office of the COO function and requires instituting new ideas, frameworks and processes across the function and GBS and interacting with a variety of stakeholder at senior levels.
• The individual will need to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of the group managing multiple ongoing initiatives simultaneously.
• The role is complex, requiring the ability to think broadly on a strategic basis, dialogue with subject matter experts across and outside the organization but also focus on critical details, provide superior analysis and reasoning, and crisply communicate issues and solutions in a focused manner.
• This is a global position requiring regular evening and/or early morning meetings.

Integrated Strategy for the Office of the COO

• Set and drive common goals, objectives and strategies that aligns to the priorities of GBS, Segment Business Partners, and Global Operations
• Through research, analysis and development of frameworks, provide insights to the COO and SLT, businesses and functional partners
• Facilitate and support the process to bring together all the COO teams in the development of the strategy – ensuring the platform is setting the right aspirations to position GBS as the provider and employer of choice
• Build presentations to support the strategic business proposals and communication with extended stakeholders.

Planning & Portfolio Management

• Create and facilitate the plan and process for the Office of the COO strategic plan and roadmap
• Work closely with the COO Senior Leadership Team, HR and Transitions Management COE to plan and facilitate seamless transition of new work into and out of the function
• Work closely with Finance, HR, Op-Ex and Senior Leadership Team to identify tangible actions/initiatives for us to meet our expense targets and monitor progress.

Performance Management

• Manage monthly and weekly performance reporting activities, synthesizing the function’s performance, and analyzing outliers , watching for trends and developing responses
• Develop & manage measures of success for the COO organisation by aligning relevant KPIs to onshore, global standards and the objectives of GBS.
• Oversee the function’s training program and ensuring that both the onboarding and upskilling programs are effective

Qualification & Requirements

• 10 years of experience leading middle/back office operations
• Knowledge on insurance and wealth products and processes
• Multinational company experience working in global teams
• LOMA, six sigma, Lean, BPM or COPC certified is an advantage

Benefits

No information available.