Senior Director, Global Shared Services

Key Responsibilities

• Serve as Global Process Owner (GPO) for OTC and PTP processes including AR, AP, invoicing, bank reconciliations, and finance master data.
• Oversee corporate Travel & Expense (T&E) and P-Card program governance to ensure compliance, efficiency, and a strong user experience.
• Lead strategy, adoption, and continuous improvement of the ServiceNow Finance Portal.
• Act as Operational Sponsor and Contract Management Lead for the Finance Service Center (FSC/BPO) partnership with Accenture.
• Ensure accurate and timely global finance operations, including AR, AP, and month-end close.
• Develop and enforce internal controls, finance policies, and global standards in compliance with GAAP and regulatory requirements.
• Partner with controllership and regional finance teams to enhance global cash flow forecasting.
• Oversee internal and external audit activities related to shared services functions.
• Champion process re-engineering, automation, and digital transformation to drive efficiency and scalability.
• Foster strong partnerships across business units and corporate functions while modeling a culture of accountability and innovation.

Qualification & Requirements

Qualifications:

• Bachelor’s degree in Accounting or Finance.
• 15+ years of experience in shared services processes (billing, AR, AP, vendor management, cash application, invoice resolution, payments).
• 10+ years of supervisory leadership in multi-function shared services and/or outsourcing across multiple geographies.
• Proven experience with Sarbanes-Oxley 404 compliance.
• Thorough knowledge of general ledger and accounting systems.
• Strong background in process improvement and workflow optimization.
• Proficiency in IT and finance systems supporting shared services.

Preferred Qualifications:

• Certified Public Accountant (CPA).
• MBA or equivalent advanced degree.
• Experience with Workday Finance Module.
• Knowledge of the real estate industry and documentation.
• International leadership experience, with willingness to occasionally travel (particularly to India).

Targeted Competencies:

• Strong leadership, problem-solving, and decision-making skills.
• Excellent interpersonal skills with ability to influence cross-functional teams.
• Ability to manage dispute resolution and escalations effectively.
• High customer service orientation and negotiation skills.
• Comfortable working in high-volume, fast-paced, deadline-driven environments.
• Organized and able to prioritize deliverables effectively.
• Proficiency in PowerPoint, Word, and Excel

Benefits

• Training and Development: Access 24/7 learning through C&W University, featuring strategic courses and recorded seminars, alongside opportunities for onsite and offsite training to enhance your skills.
• Health and Welfare: Participate in local health programs, insurances, and policies designed to support your mental and physical well-being.
• Vacation and Holidays: Enjoy a generous leave allowance to rest, travel, and spend quality time with family, no matter where you work globally.
• Competitive Compensation: Our pay-for-performance philosophy ensures competitive salaries, aligning individual performance with company goals and rewarding high achievers.
• Global Performance Management: Engage in our global performance program, where you’ll set realistic goals and receive regular feedback to support your growth and development.