Head of Total Rewards Operations

Key Responsibilities

Operational Leadership:

• Lead daily operational activities across Benefits Administration, Compensation Administration, Leave & Absence, and Mobility & Delegations Administration.
• Oversee end-to-end administration ensuring accuracy, timeliness, and compliance with internal controls and external regulations.
• Drive adherence to service-level agreements (SLAs) and operational KPIs across all areas.

Compliance & Controls:

• Develop, maintain, and enforce standardized operating procedures (SOPs) and internal controls across benefits, compensation, leave, and mobility processes.
• Monitor compliance with regulatory requirements, labor laws, tax rules, and company policies.
• Act as liaison for internal audits and compliance reviews related to these operational areas.

People Management & Training:

• Supervise and mentor administrative staff across Benefits & Pension, Compensation, Leave & Absence, and Mobility & Delegations.
• Provide technical guidance on complex cases and support inquiry resolution.
• Foster team development, process ownership, and accountability.

System & Process Optimization:

• Partner with HRMS, IT, and vendors to ensure system stability, enhancements, and reporting capabilities (e.g., Workday, Dayforce).
• Identify and implement process improvements to streamline operations and enhance accuracy.
• Maintain operational calendars and cut-off schedules in alignment with service delivery requirements.

Reporting & Reconciliation:

• Oversee operational reporting, audits, and reconciliation of benefits, compensation, leave, and mobility transactions.
• Collaborate with Finance, Payroll, and Accounting to ensure accurate cost allocations and accruals.
• Support preparation of year-end operational reports as required.

Stakeholder Collaboration:

• Serve as a key point of contact for HR, Finance, Legal, and external vendors for operational topics.
• Communicate policies and procedures clearly across internal stakeholder groups.
• Contribute to cross-functional operational projects, including system implementations and compliance initiatives.

Qualification & Requirements

Experience:

• 10+ years of progressive experience in HR operations (benefits, compensation administration, leave management, or mobility), including 5+ years in a leadership role.
• Strong understanding of U.S., Canadian, and/or LATAM regulatory practices in benefits, leave, and compensation administration.
• Experience managing HR operations through platforms such as Workday and Dayforce preferred.
• Experience in a shared services or global operational environment is a plus.

Skills:

• Excellent attention to detail, analytical thinking, and problem-solving abilities.
• Proficient in Microsoft Excel and reporting tools.
• Strong communication and interpersonal skills.
• Ability to manage deadlines in a fast-paced, high-volume environment.
• Demonstrated ability to lead, coach, and develop team members.

Additional Attributes:

• HR-related certifications (CEBS, GPHR, CCP or similar) preferred.
• Experience with operational audits and SOX/internal control environments.
• Familiarity with ServiceNow or other ticketing systems a plus.
• Continuous improvement mindset and commitment to operational excellence

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.