Senior Program Manager, Travel and Card

Key Responsibilities

• Analyze Travel and Card Program data to identify opportunities that improve operational efficiency and effectiveness.
• Communicate Travel and Card program value and impact using data-driven storytelling, dashboards, and performance metrics (e.g., OKRs – Objectives and Key Results, KPIs – Key Performance Indicators).
• Lead change management initiatives by defining vision, securing sponsorship, and driving adoption through structured communication and stakeholder engagement.
• Develop and execute communication and landing plans, ensuring alignment with Microsoft’s security principles and rhythm of business (ROB).
• Collaborate across teams (e.g., Procurement, Engineering, Treasury, Compliance) and external partners to ensure seamless execution of strategic initiatives.
• Drive governance and compliance across outsourced travel and card operations, including SOX (Sarbanes-Oxley) controls, SLA (Service Level Agreement) adherence, and risk mitigation.
• Lead business reviews and use analytics to monitor program health, assess risks, and optimize execution, including sunsetting or scaling programs as needed.
• Identify root causes of process issues and implement improvements to standard operating procedures and policies.
• Ensure all program activities align with organizational strategy and maintain a robust control environment.
• Manage a portfolio of process excellence projects supporting initiatives such as automation, RFP (Request for Proposal) transitions, and global process standardization.

Qualification & Requirements

Required/Minimum Qualifications

• Bachelor’s Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
• 4+ years of relevant operations work experience in large size organization(s).

Additional or Preferred Qualifications

• Master’s Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR
  •  Bachelor’s Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR
  • Equivalent experience.
• 7+ years of relevant work experience in Operations, preferably in a large size international organization.
• Process excellence experience in Shared Service Center/Outsourcing environment.
• Strategic and tactical skills, project management experience and demonstrated ability to implement change
• Comfortable working with ambiguity and adept at using data to influence business decision making.
• Ability to communicate effectively with all levels within an organization, as well as establish trust quickly and create win-win situations.
• Ability to travel minimally, preferably both domestic and international.

Benefits

No information available.