Director of Shared Services

Key Responsibilities

Operational Leadership

• Oversee end-to-end Accounts Payable (A/P) processing for multiple countries in APAC, EMEA, US, and LATAM.
• Lead Accounts Receivable (A/R) Cash Application processes across all supported regions.
• Manage Global Vendor Master Data Management, ensuring consistency, accuracy, and compliance with global standards.
• Lead Customer Master Data Management specifically for the APAC region.

Strategic Development

• Collaborate with global business and finance leaders to define and expand the strategic vision and operations of the Shared Services Center.
• Drive process standardization, automation, and continuous improvement initiatives to increase efficiency and service levels.
• Partner with stakeholders to assess and implement the expansion of services within the SSC scope, including potential new functional areas or geographies.

People Leadership

• Lead and inspire a team of approximately 70 – 85 professionals, including 5 direct reports.
• Foster a high-performance culture that emphasizes collaboration, accountability, development, and innovation.
• Provide coaching, mentoring, and career development opportunities for SSC staff.

Local Office Leadership & Legal Entity Governance

• Provide day-to-day leadership for the Malaysia office, ensuring a safe, inclusive, and productive working environment.
• Serve as a fiduciary director for the Malaysian legal entity, upholding corporate governance, legal, tax, and regulatory compliance.
• Represent the company in interactions with local authorities, auditors, and external stakeholders as required.

Governance & Compliance

• Ensure operations comply with internal controls, SOX requirements, and global financial policies.
• Monitor and report on key performance indicators (KPIs), ensuring timely and accurate service delivery.
• Establish and maintain strong stakeholder relationships across regional and global finance and non-finance teams.

Qualification & Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field; MBA or professional certification (e.g., CPA, ACCA) preferred.
• Minimum 10+ years of experience in finance operations or shared services leadership, preferably within a multinational environment.
• Proven experience managing multi-regional finance operations, including A/P, A/R, and MDM.
• Strong people leadership experience, including leading large teams and senior direct reports.
• Demonstrated success in strategic planning, change management, and operational transformation.
• Sound ethical mindset, strong communication, stakeholder management, and decision-making skills.
• Experience with ERP systems (e.g., Oracle, Webcenter) and familiarity with automation tools and digital transformation in finance operations preferred.
• Experience in local office management and understanding of fiduciary responsibilities under Malaysian corporate law preferred.
• Fluent in English and Malay, preferred fluency in Chinese.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…