Senior Solution Engineer

Key Responsibilities

• technical activities: customizing and configurating software applications or systems to meet the agreed scope; developing and maintaining configuration rules and logic based on business requirements and industry best practices; conducting thorough testing and validation of configured solutions to ensure accuracy and functionality; during all stages of the deployment project, provide technical support and troubleshooting assistance to users and internal teams as needed
• documentation and knowledge transfer: contributing to documenting configuration processes, guidelines, and best practices for future reference; being responsible for ensuring proper knowledge transfer to service delivery and OpCo teams
• collaboration: colaborating with the Deployment Lead to ensure appropriate deployment process is in place and followed; collaborating with cross-functional teams to gather requirements and specifications for product configurations
• learning and Ccaching: being updated on emerging technologies and trends in key technologies in our landscape to onboard and mentor colleagues in regular solution engineer position.

Qualification & Requirements

You Are a Good Candidate If You Have

• 8+ years of working experience in the similar position deploying software into large multi nationals
• at least 4-7 years of experience working with many of the below-mentioned technologies
• experience in collaboration with cross-functional teams and senior business stakeholders to ensure successful delivery
• strong understanding of configuration management principles and practices
• strong communication skills with the ability to effectively interact with stakeholders at all levels
• ability to learn new technologies fast
• ability to multitask
• eperience with distributed systems, microservices architecture
• excellent written and verbal English
• exprience with Jira.

Good To Know Many Of The Following

• Microsoft Dynamics 365 (CE or F&O or Contact Centre)
• JavaScript / TypeScript (Node.js)
• GraphQL / Apollo
• Loyalty Solutions (i.e. Epsilon)
• Payment platforms (i.e. process out)
• CTI Solutions (i.e. Genesys)
• SAP
• Middleware solutions (i.e. Boomi or MuleSoft)
• Azure DevOps.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…