Operations Director (Cebu)
Manulife
APAC/Oceania, Philippines, Cebu, Lapu-Lapu
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Hybrid
Functions
Finance
HR
Reports to
Global Heads of Retirement Operations
Level
N-3
Travel Max:
0%
Posting Date
08-27-2025
Description
The role is accountable for the strategic leadership of the Retirement Operations Services within Manulife Business Processing Services (“MBPS”) for a growing team covering Member/Participant Processing. The role will report locally to MBPS management and report functionally to the Global Heads of Retirement Operations for GWAM.
Key Responsibilities
- Lead the day-to-day business relationships and oversee services, with a strong track record in global cross-functional collaboration.
- Quickly escalate and resolve operational service issues to maintain seamless service delivery.
- Integrate work across teams, ensuring output meets service level agreements and exceeds quality standards.
- Developing and executing procedures and policies, ensuring proper implementation by subordinate teams.
- Enhance service capability by leveraging expertise in investment products and operational excellence, and support key transformation strategies.
- Build credibility and professional relationships with business partners and customers, ensuring customer-centered outcomes.
- Manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.
Qualification & Requirements
- 8+ years of relevant experience in Retirement Operations and/or Wealth Management working in a broad Matrix organization (Finance/Banking/Shared Services/BPO and alike) listening and using influence to make an impact
- Strong people management experience (5+ years) at a senior manager or director level to lead, manage and develop professional staff.
- Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.
- Experience in leading client services and problem resolutions
- High analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
- Ability to anticipate issues and think proactively to resolve issues and risk.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Manulife
Industry
Insurance
Revenue
$49.32B
Employees
38,000
Fortune 500 Rank
NA
Global 500 Rank
#277
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