Head of Shared Services

Key Responsibilities

As Head of Shared Services, you’ll lead a high-performing team responsible for:

• Accounts Payable & Receivable – ensuring the smooth flow of payments, collections, and cash.
• Credit Management & Risk – setting smart credit strategies that protect our business and support our customers.
• Transactional Banking– keeping the books clean and the relationships strong.
• Outsourced Service Management – ensuring our external partners deliver to high standards and stay aligned with our business goals.
• Process Improvement & Governance – bringing a sharp eye for detail and a continuous improvement mindset to everything you do.

Qualification & Requirements

• Proven experience leading shared service functions in complex, multi-entity environments (think franchises, JVs, and corporate stores)
• Strong track record in vendor management, governance, and financial control
• Experience in large-scale finance transformation and process optimisation
• Sharp commercial acumen with the ability to turn numbers into insights
• Strong ERP/financial systems knowledge, plus the ability to lead through change
• A collaborative, empowering leadership style with a focus on outcomes and people

A Bit About Your Style

• You’re authentic, courageous, and collaborative.
• You bring energy to a room and clarity to complexity.
• You empower others, lead with purpose, and never settle for “good enough.”

Benefits

• Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited