Sr Section Manager HR Shared Services

Key Responsibilities

• Leadership & Team Development: Lead, mentor and develop a high-performing, cross-cultural team of HRSS professionals located in Singapore and India. Foster a culture of collaboration, accountability, and continuous improvement.
• Strategic Transformation: Identify and lead strategic initiatives to optimize the HR service delivery model. Drive projects focused on centralizing operational work, enhancing efficiency, and scaling services to support business growth.
• Operational Excellence: Oversee all hire-to-retire processes for the APAC region, including onboarding, employee data management, payroll inputs, immigration and offboarding. Monitor established SLAs and KPIs to ensure service quality and compliance.
• Digital Roadmap Execution: Champion the continuous improvement of our HR technology stack, particularly Workday and ServiceNow. Lead projects to automate manual processes, enhance self-service capabilities and improve data integrity.
• M&A and Special Projects: Act as the HRSS lead for key business initiatives in APAC, including M&A activities. Oversee due diligence, data integration and change management to ensure seamless employee and system transitions.
• Stakeholder Management: Build and maintain strong partnerships with HRBPs, COE leads (Talent Acquisition, Total Rewards, L&D) and business leaders. Act as a trusted advisor on all HR operational matters.
• Governance & Compliance: Ensure all HRSS processes and policies are compliant with local labor laws and regulations across all APAC countries. Oversee internal and external audits (e.g., ISO, RBA).
• Budget Management: Manage the departmental budget, including forecasting, resource allocation and vendor management.

Qualification & Requirements

Required Qualifications

• Bachelor’s Degree in Business or HR. Other degree with relevant experience can be considered.
• Minimum 8 years’ relevant experience in HR Operations, Shared Services work preferably in a manufacturing environment and minimum 3 years of managing a team of more than 10 people.
• Proven experience in a people management role, with a track record of leading and developing successful teams, preferably in a regional or global context.
• Demonstrated experience with a major HRIS platform (e.g., Workday).
• Strong project management skills with experience leading process improvement or HR transformation initiatives.
• Excellent communication, influencing and senior stakeholder management skills.
• Responsible and accountable for complying with and implementing environmental, health, safety and security (EHSS) system, policies, procedures and guidelines that are applicable to your scope of work, thereby maintaining a healthy and safe workplace.

Preferred Experience

• Experience in the semiconductor, manufacturing, or a similar fast-paced, high-tech industry.
• Direct, hands-on experience with ServiceNow for HR Service Delivery.
• Proven experience supporting M&A integrations from an HR operational perspective.
• IHRP-CP/SP or other relevant professional HR certification.
• Experience managing departmental budgets and financial forecasting.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…