Sr. Vice President, Freight Audit and Payment

Key Responsibilities

SCOPE:

• Works collaboratively and aggressively to deliver no less than the annual plan for this business unit.
• Develops and executes on a broad range of strategic goals spanning across the Freight Audit and Payment organization and other functions.
• Manage operating teams across multiple operating centers.
• Lead pricing and commercial strategies for the service offerings.
• Directly negotiate significant customer and trading partner deals.
• Serves in both a client-facing capacity and collaborates with other P&L and function leaders.
• Judiciously improves yields, balancing the needs to meet the profitability expectations of the business.
• Works with our Commercial team and other shared services to achieve the company’s revenue and growth goals.
• Is responsible for ensuring positive client experiences throughout the lifecycle
• Guides IT in the prudent use and development of the technology necessary to deliver a best-in-class client-facing suite of technology that enable the current and future growth of the business.
• Provides the accountability and mentorship necessary to develop the teams that will produce outstanding, results.
• Serves on executive leadership team and various project teams related to governing the company and improving processes.

DELIVERABLES:

• Live our values.
• Meet or exceed the annual revenue and profit plan.
• A high-performing team.
• A robust pipeline of prospects to meet the businesses growth needs.
• Timely completion of new client implementations that meet/exceed expected outcomes.
• Accurate, efficient resolutions to escalated customer issues.
• Ongoing mentorship, coaching and encouragement of your team.
• Frequently feedback and discussions with the CEO regarding the business’ strategy, its direction and its quarterly progress and the initiatives that will fuel its success.
• Documented processes, procedures and controls for all areas of responsibility.
• Voluntary teammate turnover in the business of less than 10%.
• Other work as required.

Qualification & Requirements

TECHNICAL/FUNCTIONAL SKILLS:

• Translates organizational goals and objectives into actionable plans in coordination with the CEO.
• Prioritizes work to meet multiple deliverables and deadlines.
• Assesses and drives improvement in teammate performance by providing clearly communicated and attainable goals, actionable coaching and maintaining clear, detailed written performance documentation.
• Identifies performance and career development needs in team members and works with the teammate to prepare an effective development plan.
• Strong working knowledge of the IT systems required (existing and to-be) to support and drive the business.
• Serves as an effective subject matter expert to cross-functional teams.
• Market-aware and thinks strategically to find and implement new and better solutions and product offerings.
• Maintain and develop partnerships with the Commercial team order to maximize efforts for new logos while retaining existing business.
• Partner with Client Experience and Analytics for core client penetration and strategically identify new opportunities.
• Gather and focus on the voice of the customer and customer experience to exceed client expectations and improve client retention.
• Creative problem-solving and negotiating skills.
• Applies process, analytical rigor and quantitative analysis to decision making.
• Demonstrates excellent communication skills, both written and verbal, and communicates clearly in all situations.

Qualifications:

• 15+ years of experience in Sales, Pricing and/or Operational roles focused on transactional payment processing at a freight audit and payment service provider, factoring company, 3PL, transportation broker, LTL carrier or financial institution.
• 10+ years of progressive leadership experience in management with innovative and decisive leadership skills with a strong preference for prior P&L ownership
• Track record of success.
• Must inspire others and maintain a culture of transparency, integrity and honesty in all aspects of your role.
• Demonstrated ability (and passion) to thrive in an often chaotic and rapidly-changing startup environment
• Demonstrated organizational skills and the ability to work in a team environment
• Bachelor’s degree in Supply Chain, Logistics, Business, Finance or related field required; MBA or advanced degree preferred

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Supplemental Life Insurance
• Other Perks and Benefits…