Director, IGBS HR Shared Services

Key Responsibilities

Leadership and Management:

• Lead, and manage the HR Service Delivery team, providing guidance, coaching, and development opportunities across multiple geographies and time zones.
• Set clear performance expectations and objectives for the team, and monitor progress to ensure goals are met. Provide regular direction and communication to team members to ensure requirements are met and work is completed with quality, speed, and delightful experiences through effective recruiting, training, coaching, and team building.
• Provides statistical and performance feedback and coaching on a regular basis to each team member; writes and administers performance reviews for team members. Effectively handles escalated cases from all levels within the organization, HumanResources and vendors.
• Plans, organizes, and controls activities of the team and participates in developing department goals, objectives, and project plans to ensure adherence to schedules when deploying function-wide changes
• Foster and maintain positive relationships with HR partners across the function; serve as an interface between internal customers and functional team members to ensure effective definition and delivery of People Operations processes and provide overall prioritization of work assignments and management of functional team resources and their activities.

Hiring + Onboarding + Tier 1 (AskHR) Support

• Oversee delivery of processes across the hiring and onboarding space, including but not limited to interview scheduling, offers, pre- employment screening, pre-boarding, and on-boarding
• Oversee tier 1 support, ensuring timely and accurate resolution of employee and manager inquiries
• Maintain a knowledge base to assist in resolving common employee questions.
• Address and resolve employee inquiries related to HR policies, benefits, payroll, and other HR-related topics.
• Ensure high levels of customer service and employee satisfaction.

Employee Transactions And Offboarding

• Oversee the administration of employee lifecycle transactions in Workday, including promotions, transfers, and terminations.
• Support the delivery of an effective offboarding process, asset collection, checklists, and final settlements.
• Ensure alignment with company policies and compliance with relevant regulations.

HR Data Audits

• Oversee the process delivery for conducting regular HR data audits to ensure data integrity, accuracy, and compliance.
• Identify areas for improvements to data management processes and propose improvements with process owners .

Continuous Improvement

• Ensures process execution quality via establishing standards and procedures and conducting audits (continual evaluation) to recommend process improvements to process owners
• Define, monitor, and ensure the delivery of a comprehensive set of operational performance metrics that are relevant to the effective operation of HR Services.
• Drive continuous improvement initiatives to enhance HR service delivery and operational efficiency.
• Stay updated with industry trends and best practices to incorporate innovative solutions.

Qualification & Requirements

Minimum Requirements

• Bachelor’s degree, preferred in Human Resources, Business, Communications, or a related field
• 10+ years of experience working in Human Resources or related field, including 5 years or more of people management experience with demonstrated success in building, leading, and motivating effective teams.
• 3+ years of experience with Workday
• Experience with case management solutions (Service Now preferred)
• Experience managing in an HR Shared Service Center and running an operations team
• Fluent in English

Preferred Skills/Competencies

• Track record of working in a customer-focused environment where the emphasis is on SLA’s and continuous improvement.
• Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met.
• Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making.
• Must be flexible, work well under pressure, and have the ability to readily adapt to change.
• Strong customer service and teamwork orientation.
• Demonstrating Role Model Behavior – Positive and professional representative of Insulet and the Human Resources team.
• Teamwork and Collaboration – Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.
• Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours.
• Continuous Improvement – Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided. Exposure to LEAN and/or Six Sigma methods ideal

Benefits

Insulet Corporation offers a global benefits package, including competitive salaries, a bonus program, and incentives for overall wellness, plus medical and risk insurance, a generous paid time off program, and an Employee Stock Purchase Program (ESPP). They also provide unique programs like SitterStream for tutoring, childcare, eldercare, and wellness support for employees and their families. Benefits can vary by location, role, and country.