Ice Cream JML Global Process Owner

Key Responsibilities

Process Design & Governance

• Define and own the global H2R/JML process vision, objectives, and performance measures.
• Establish process governance frameworks, ensuring standardization while allowing for necessary local regulatory adaptations.
• Serve as the ultimate decision-maker for global process design and changes.
• Focal point for all downstream and upstream processes

Process Optimization

• Map, document, and continuously improve end-to-end Hire-to-Retire processes, from recruitment onboarding to employee separation.
• Embed best practices, automation opportunities, and employee experience enhancements into process design.
• Partner with HRIS/IT teams to ensure systems (e.g., Workday, SAP SuccessFactors, ServiceNow) support and enable optimal process flows.

Stakeholder Engagement

• Act as the primary point of contact for business leaders, HRBPs, shared services, and technology partners regarding H2R/JML processes.
• Collaborate with compliance, legal, payroll, and other functional leaders to ensure process alignment across the employee lifecycle.
• Drive change management and stakeholder buy-in for process improvements and system implementations.

Compliance & Risk Management

• Ensure global processes meet all data privacy, labor law, and audit requirements.
• Monitor process performance, compliance risks, and quality metrics, implementing corrective actions as needed.

Qualification & Requirements

Experiences & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 8+ years of HR operations, process management, or shared services experience, including global scope.
• Proven track record in process ownership, standardization, and optimization in a multinational environment.
• Strong knowledge of core HR processes, H2R lifecycle, and global employment regulations.
• Experience with HR technology platforms (e.g., Workday, SAP SuccessFactors, ServiceNow).
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong change management and communication skills, with the ability to influence senior stakeholders.

WHAT SETS YOU APART

• A strong HR process background.
• Ability to thrive in a dynamic, fast-paced environment and deliver results under pressure.
• Excellent communication skills, with the ability to clearly articulate complex requirements and solutions.
• Passion for innovation and continuous process improvement

Must have competencies

• Strategic thinking with an execution mindset.
• Global mindset and cultural sensitivity.
• Data-driven decision-making.
• Collaborative leadership and influencing skills.
• Continuous improvement orientation.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…