Delivery Operations Lead

Key Responsibilities

• Lead and supervise teams handling Finance Ops, Financial Management and Administrative activities.
• Plan, monitor and balance the workload of the team.
• Monitor the resource utilization of the team.
• Monitor the performance (both processing speed and quality) of staff, identify areas for improvement, and provide necessary coaching and guidance.
• Plan for the transition of new processes and scope, based on the requirements of onshore PMO Lead.
• Lead in Knowledge Transfer activities to ensure smooth transition of new processes and scope.
• Prepare work statistics and monthly/ad-hoc reports required by onshore PMO Lead or SG PMO CoE Director.
• Monitor performance of the operation, analyse non-conformance to service requirements, identify root causes and provide identify improvement and preventive actions.
• Escalate to IT team on any IT issues faced by staff.
• Escalate to Corporate Shared Service Lead, SG PMO CoE Director, respective onshore PMO Lead if there are anticipated delays in completion of tasks (e.g. due to system outage, severe weather conditions that lead to temporary office closure).

Qualification & Requirements

• Proficient in Microsoft 365, specifically Excel, Excel-Pivot Table, Word, PowerPoint, Outlook, Teams, Sharepoint.
• Experience in working with PowerAutomate and PowerBI will be an added advantage.
• Working experience of at least 5 years in Finance and Admin operations (added advantage if candidate has previous exposure in IT industry).
• Experience in leading a team of more than 10 staff, and is able to efficiently lead, coach and supervise the staff within his/her team.
• Good leadership qualities, able to verbalize the Shared Services Centre mission to staff and motivate them to always keep high service quality.
• Able to work in a matrix organization.
• Able to multi-task, work under pressure and manage tight deadlines.
• Meticulous with a keen eye for details and numbers.
• Structured, organized, proactive, independent, self-motivated and strong team player.
• Possesses good interpersonal skills and can communicate well (both written and verbal) with people from different culture and backgrounds.
• Possesses strong sense of ownership and tenacity.
• Possesses initiative and disposition with a strong commitment and orientation towards results and high-quality standards

Benefits

NCS Group of Companies employee benefits and perks, which include health insurance benefits, transport facilities, work from home policy, etc…