Process Excellence Lead (Hybrid)

Key Responsibilities

• Provides recommendations for improvements in the areas of cost reduction, service quality, productivity and learning development; and effectively communicate these to both the pertinent GBS Site Leadership Team and to the Director, Process Excellence
• Performs business process revies on existing processes in GBS; document the processes, and recommends improvements
• Examines the continuous improvement suggestions logged in the Bright Idea Tracker
• Takes charge and guides the process of concluding identified Continuous Improvement projects aimed at attaining the Efficiency and Productivity objectives of the site
• Oversees cross-functional and cross-departmental initiatives related to productivity and service quality within GBS. This includes supervising the progress of actions outlined in these projects and initiatives, collaborating with the responsible individuals in Manila
• Conducts research and puts forth suitable site-wide productivity and service quality training recommendations for GBS Manila. These proposals should be aligned with the Continuous Improvement culture and the Learning and Development Program established within the site
• Delivers training, coaching, and mentoring to employees within the GBS, focusing on educating them in the methodologies of Lean Sigma, Project Management, and Service Quality Management
• Engages proficiently with the different Process Owners and different teams within GBS concerning Continuous Improvement projects and Service Quality initiatives
• Evaluates operational challenges documented in the Incidence Management Tool, aids in identifying the underlying causes, and suggests lasting solutions for these issues.
• Assists the Service Delivery Leaders in significantly enhancing customer service, leading to increased stakeholder engagement as reflected by improved Customer Satisfaction Survey scores
• Coordinates the preparation and presentation of KPI (Key Performance Indicator) Reports; and monitors the progress of implementing actions identified during the Operational Council meetings.

Qualification & Requirements

About you:

• At least 5 years progressive experience in process improvement and performance measurement projects
• Experience in Shared Services / Business Process Outsourcing industry with multinational companies
• Lean Six Sigma Green Belt. Certifications and/or degree in Project Management, Data Science will be pluses.
• Proficient in consulting skills and possesses the capability to positively impact others toward achieving desired outcomes, even without direct authority, in order to attain identified goals
• Proficiency with MS Office Applications (Word, Excel, PowerPoint and Visio)
• Knowledge on Excel Macro or any Visual Basic Applications programming language is a plus
• Keen attention to detail and the skill to simplify the execution of complex tasks
• Excellent interpersonal, organizational skills and project management skills.
• Strong communication and presentation skills.
• BA degree or equivalent required.

Minimum Requirements:

• Bachelor’s degree in Accounting or Finance
• 3+ years of experience in inventory, cost accounting, and reporting
• Accounting and audit experience, with relevant experience in inventory and cost accounting in a SOX compliant environment
• Advanced knowledge of Excel (e.g., Pivot Tables, V-Lookup, data merges, filters, etc.)
• Strong U.S. GAAP accounting and analytical skills
• Experience with interacting with cross functional teams
• Demonstrated ability to perform complex financial analysis related to inventory and cost accounting
• High attention to detail, excellent organizational skills and the ability to work with limited supervision
• Candidates may be asked to work shifts to align with global assignments

Preferred Qualifications:

• Bachelor’s Degree in Accounting/Finance
• Knowledge of multinational ERP is required; QAD is a plus
• Experience in fast-paced, team-oriented, matrixed organization
• Excellent interpersonal skills and the ability to deal effectively with a variety of personnel both internally and externally
• An eagerness to learn and take on challenges in a rapidly-growing and dynamic environment, must be a team player

Benefits

iRhythm GBS Philippines is committed to providing an exciting career path for every team member, with unlimited learning opportunities for you. Our key focus is to ensure a healthy and well-balanced work life, which is why we provide you with comprehensive health and life insurance benefits, with eligible dependent coverage. We offer a competitive compensation package and above industry standard paid leave benefits.