AC Manila – Virtual Concierge Manager

AC Manila – Virtual Concierge Manager
PwC

APAC/Oceania, Philippines, Pasig

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Salary

Rank

Senior Manager

Responsibility

Process Roles

Scope

Regional

Workplace

100% in office

Functions

Customer Service

HR

Reports to
Level

N-2

Travel Max:

0%

Posting Date

08-20-2025

Description

As part of the Operations and Strategy team you will provide essential support to internal teams, securing seamless service delivery across various functions. As a Manager, you will lead and coach a team of Executive Assistants, fostering a culture of service excellence and continuous improvement while collaborating with stakeholders to enhance operational effectiveness.

AC Manila – Virtual Concierge Manager

Key Responsibilities

  • Provide essential support to internal teams for service delivery
  • Lead and coach a team of Executive Assistants effectively
  • Foster a culture of service excellence and continuous improvement
  • Collaborate with stakeholders to enhance operational efficiency
  • Identify and implement leading practices in service delivery
  • Manage team performance to secure exceptional outcomes
  • Uphold professional standards in every interaction
  • Analyze operational processes to identify areas for enhancement

Qualification & Requirements

What You Must Have

  • Bachelor’s Degree
  • 7 years of experience
  • Oral and written proficiency in English required

What Sets You Apart

  • University degree or similar
  • Proven experience in team supervision
  • Demonstrating innovative problem-solving skills
  • Excelling in client relationship management
  • Managing multiple tasks with attention to precision
  • Analyzing delivery metrics for performance improvement
  • Fostering a culture of service excellence
  • Collaborating with cross-functional teams
  • Demonstrating professional discretion in independent work

Benefits

  • Insurance Benefits
  • Retirement Benefits
  • Vacation Policy
  • Other Perks and Benefits…

Company Profile

PwC
Industry

Professional Services

Revenue

$45.14B

Employees

328,000

Fortune 500 Rank

NA

Global 500 Rank

NA

View Company Profile