Associate Director, Enterprise Services Customs Operations

Key Responsibilities

• Ensuring compliance with global trade / customs laws, policies and procedures, both internal and government requirements
• Further a culture of high performance, and innovation, to attract, develop and retain top talent and achieve business objectives
• Managing and overseeing the financial health of the organization, to include the development of work placement strategies
• Developing strategies, establishing goals, and executing initiatives to achieve the overall P&PS mission
• Measuring KPIs to ensure continued progress toward meeting customer needs and achieving annual goals
• Identifying and integrating P&PS growth opportunities in support of RTX and BU strategies
• Engaging and collaborating with leaders across RTX on key Global Trade & Customs initiatives
• Driving continuous improvement of customs operations processes – Providing support and mentorship to Customs professionals across the organization
• Developing and maintaining good working relationships with stakeholders and brokers; managing the escalation process for critical customs issues, removing barriers, and managing material deliveries to ensure stakeholder needs are met
• Overseeing tactical application of import duty mitigation strategies (e.g. FTA, Military Duty Free, Reconciliation, Drawback, FTZ and chapter 98) and Duty payments
• Ensuring successful implementation and oversight of global supply chain security programs (e.g. CTPAT) for RTX

Qualification & Requirements

Qualifications You Must Have

• Licensed Customs Broker
• A Bachelors Degree and minimum 12 years prior relevant experience, or an advanced degree in a related field and minimum 10 years experience
• Minimum of 5 years of experience supervising people onsite and in hybrid and remote environments
• Minimum of 8 years of experience working with U.S. and International Government Global Trade & Customs laws and regulations, policies, processes, and programs, including customs filings and reconciliations, Free Trade Agreements, Customs Trade Partnership Against Terrorism, U.S. Customs & Border Protection, Foreign Trade Zones, Duty Drawback, and Harmonized Tarriff Schedules

Qualifications We Prefer

• An advanced degree in Customs law or an MBA are strongly preferred
• Global Trade and Customs experience in the manufacturing industry working for a U.S. DoD contractor highly preferred
• Demonstrated experience leading a shared service organization and managing end-to-end services, with strong leadership and interpersonal skills in leading large teams, motivating, coaching, and developing employees.
• Data driven approach with significant experience developing, using and managing metrics to drive performance
• Strong critical thinking skills and the ability to exercise independent judgment and manage complexity and ambiguity in a fast paced & dynamic environment
• Demonstrated ability to influence key decision makers and interface at all levels of the organization while leading process improvements and creating effective and meaningful communications

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

• U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Work Location

• This is a hybrid role, eligible candidates must reside within commuting distance from Richardson, TX or Tucson, AZ.
• Relocation Eligible: No
• Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Benefits

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.