Wealth Management – Vice President – Quality Manager

Key Responsibilities

• Lead and manage quality systems, policies, and processes organization-wide.
• Ensure compliance with applicable quality standards, regulations, and certifications.
• Identify opportunities for process optimization and lead quality enhancement initiatives.
• Oversee quality control activities to ensure products, services, and processes meet or exceed customer expectations.
• Establish mechanisms to monitor, measure, and report on quality performance.
• Foster a culture of continuous improvement and innovation.
• Build and mentor a high-performing quality team, promoting teamwork and collaboration.
• Engage with cross-functional teams to integrate quality objectives into organizational activities.
• Identify and mitigate quality-related risks, implementing preventive and corrective actions.

Qualification & Requirements

Required Qualifications, Capabilities, and Skills:

• Bachelor’s Degree in Business, Human Resources Management, or equivalent HR experience preferred.
• At least ten years of experience in leadership roles with progressively increasing responsibilities.
• Extensive experience in leading quality initiatives within a Center of Excellence or similar structure.
• Demonstrated experience in driving process improvements and implementing best practices.
• Excellent leadership and people management skills, with the ability to inspire and motivate teams.
• Exceptional communication and presentation skills for effective stakeholder interaction.
• Experience in the financial services industry within a shared services environment.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge in lending and quality management.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Experience with visualization design tools like Tableau and hands-on skills in Alteryx Designer and Alteryx Server.
• Knowledge and understanding of HR systems like PeopleSoft.
• Familiarity with programming languages such as SQL and HTML.

Benefits

• Family Support – We provide resources to help employees navigate decisions about elder care and education choices.
• Parental Leave – We offer paid parental and adoption leave. In the U.S., we offer 16 weeks of fully paid parental leave for employees who are primary parental caregivers, and six fully paid weeks for non-primary parental caregivers following a child’s birth, adoption placement or foster placement with intent to adopt.
• Family-building Assistance – We provide family-building assistance to help employees with the high costs of adoption, surrogacy and fertility expenses, including up to $10,000 per child in eligible adoption expenses and up to a $30,000 lifetime maximum for surrogacy and fertility expenses.
• Backup Childcare – We provide backup childcare in many markets and other assistance to working parents.
• Paid Volunteer Time – We offer eight hours of paid time annually to our employees so that they can volunteer in their communities.
• Upskilling, Reskilling and Education Benefits – We invest in our employees’ development through a robust suite of training, leadership development, upskilling and reskilling programs, mentorship initiatives and performance evaluation.