Operations Director

Key Responsibilities

• Lead the day-to-day business relationships and oversee services across plan implementation, policy administration, financial services and claims processing, with a strong track record in global cross-functional collaboration.
• Quickly escalate and resolve operational service issues to maintain seamless service delivery.
• Integrate work across teams, ensuring output meets service level agreements and exceeds quality standards.
• Developing and executing procedures and policies, ensuring proper implementation by subordinate teams.
• Enhance service capability by leveraging expertise in operational excellence and drive key transformation strategies.
• Build credibility and professional relationships with business partners and customers, ensuring customer-centered outcomes.
• Manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.
• Partner and execute function, business unit, segment and organizational strategies.
• Lead transformation initiatives to improve scalability, digitization and customer experience.
• Lead and develop high-performing teams across multiple functions.
• Foster a culture of accountability, innovation and customer-centricity.
• Collaborate with compliance and audit teams to identify risks, existing controls, and implement corrective actions as needed.

Qualification & Requirements

• 8-10 years of progressive Leadership experience in BPO/SS environment – proven track record of managing and optimizing large-scale operations with a focus on efficiency, quality, and cost-effectiveness.
• Strong Stakeholder Partnership – Ability to build and maintain business relations with internal and external stakeholders with diverse cultural background
• Skilled in influencing and negotiating to achieve desired outcomes and support strategic goals
• Transformation Mindset – Experience in driving business transformation initiatives, including process automation, technology implementation, and organizational change.

Preferred Requirements

• Background in Insurance
• Leading large teams
• Office 365/Power Apps/Power BI

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…