VP, Chief Risk Officer – Shared Services

Key Responsibilities

• Accountable for developing and implementing short-term and long-term operational risk and compliance strategies for assigned Staff Agencies, aligning with USAA’s business strategy, regulations, and supervisory expectations to ensure successful implementation of action plans and objectives.
• Cultivates an organizational culture focused on effective operational risk, compliance and adherence to sound internal controls, including standards of conduct for employees at all levels within the assigned Staff Agencies.
• Supports and contributes to the design of progressive strategies for the assigned Staff Agencies to ensure the operational risk and compliance programs are properly structured, cover the appropriate risks, are effectively managed, and adequately resourced.
• Reports strategic risks to business and organizational leadership and influences business decisions to ensure alignment with the company’s risk appetite.
• Develops and drives the implementation of operational and compliance risk profiles, tolerances, and appetites, ensuring alignment with company standards and regulatory expectations.
• Oversees the identification of potential areas of operational risk and compliance vulnerability and risk within the Staff Agencies and ensures that material operational risk and compliance matters within the assigned Staff Agencies receive appropriate escalation and management attention.
• Partners with senior leaders to develop and implement effective corrective action plans to mitigate identified operational and compliance risks. Provides ongoing evaluation of the effectiveness of internal controls designed to mitigate key operational and compliance risks.
• Responsible for ensuring that USAA and its employees within the assigned Staff Agencies comply with applicable international, federal, state, and local laws and regulations. Acts as a liaison with regulatory agencies and the Chief Legal Office on risk and compliance-related issues pertaining to the assigned Staff Agencies.
• Serves as a key advisor, engaging in senior leaders’ strategy discussions and decisions, providing evaluations of potential risks and effectively influencing to ensure the safety and soundness of business deliverables while accelerating their priorities.
• Supports an independent Risk Management function by monitoring compliance within risk limits and providing relevant risk information to senior management.
• Identifies opportunities and facilitates transformative improvements, such as artificial intelligence and technology initiatives, from an Operational Risk and Compliance lens to operating models and systems within the assigned Staff Agencies.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Qualification & Requirements

Minimum Education

• Bachelor’s Degree required.
• 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Qualifications

• 10-15+ years of experience in operational risk and compliance within a large financial institution, including developing and implementing risk management programs to include 7 years of relevant risk and compliance experience including 3+ years post-Dodd Frank in a supervisory role directly interacting with regulators or experience as a regulator.
• 8+ years of people leadership experience in building, managing, and developing high-performing teams.
• Expert knowledge of financial services regulations, risk frameworks, and operational risk principles.
• Proven ability to influence decisions at senior levels, build collaborative relationships, and communicate effectively.
• Executive-level compliance business acumen in the areas of business operations, industry practices and emerging trends in the controls environment.
• Experience supporting the establishment of operational risk and compliance strategies for various programs.
• Knowledge and understanding of risk management, operational risk, and compliance impacts and regulatory requirements.
• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.