Senior Director, Global Process Excellence and HR Shared Services

Key Responsibilities

• Develop and implement strategies for processes and scaled delivery with data driven rigor. Define and lead the ongoing evolution and adoption of our HR tiered delivery model.
• Lead and inspire a high performing, distributed team in a highly collaborative and interdependent organization. Own management and streamlining global processes while maintaining personalized employee support for moments that matter. Drive the adoption of automation and technology-enhanced processes within HR Operations.
• Strategic thought partner to senior leadership, building on existing groundwork and taking vision to the next level!
• Use metrics to demonstrate and communicate performance, creating and sharing reports/metrics/dashboards that are meaningful to partners and measure performance against SLAs, volumes, customer satisfaction, and quality.

Qualification & Requirements

• Proven leadership in HR Operations at scale, with a focus on process excellence and operational efficiency.
• Strong global leadership skills, with the proficiency to manage and adapt processes and systems both locally and globally.
• Expertise in HR technology, particularly Workday and ServiceNow, with the ability to integrate and optimize technology solutions to enhance HR service delivery.
• Exceptional critical thinking and problem-solving abilities, with the capacity to connect day-to-day operations with broader organizational goals.
• Excellent communication and collaboration skills, with the ability to work effectively in a highly interdependent organization.
• High intellectual horsepower and the ability to set and deliver a strategy for scale.

Nice to Haves:

• Expertise in Vendor Management and Contingent Worker programs.

Benefits

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.