Manager HR Shared Services

Key Responsibilities

• Implement and enforce standardized operating procedures (SOPs) within HR Shared services to ensure consistency and compliance.
• Acts as a subject matter expert and point of escalation for team members. Assists with resolving complex or escalated inquiries in the case management tool to manage peak volume levels.
• Regularly analyze data to identify trends and opportunities for standardization, process enhancements and continuous improvement.
• Implement strategies to measure and elevate employee experience and satisfaction within HR Shared services.
• Provide regular and comprehensive report outs to leadership, detailing performance and satisfaction metrics, achievements, and areas of improvement.
• Lead and manage the HR shared services team, including recruitment, training, performance management, and professional development.
• Monitor staff workload, provide guidance, and oversees case management to ensure deadlines and service levels agreements (SLAs) are met, keeping leadership informed on activity and performance issues.
• Develop and implement HR shared services strategies, policies, and procedures to streamline processes, enhance efficiency, and improve service delivery.
• Oversee the delivery of HR services with a focus on employee lifecycle including employee data management, onboarding, offboarding, benefits administration, payroll processing, and HRIS maintenance.
• Ensure compliance with relevant laws, regulations, and company policies in all HR shared services activities.
• Collaborate with HR business partners, department heads, and other stakeholders to understand their needs and align HR shared services initiatives with organizational goals and priorities.
• Develop and maintain strong relationships with internal and external stakeholders, vendors, and partners to support HR shared services objectives and initiatives.
• Stay updated on HR best practices, trends, and technologies to ensure the effectiveness and relevance of HR shared services processes and solutions.
• Manage the development and continuous enhancement of HR knowledge base content, the development of reference documentation, and training to ensure readiness in responding to broad HR subject matter, accurately and consistently.
• Perform other job-related duties as assigned or apparent including projects and initiatives such as system implementation, process optimization and service expansions.

Qualification & Requirements

• Strong experience in HR Shared Services, with a focus on employee lifecycle management.
• Proficient in using ServiceNow for case management and Workday as HR information system.
• Excellent analytical skills with a data driven approach to decision making.
• Customer-focused mindset with a commitment to delivering high-quality HR services and support to internal stakeholders.
• Experience in coordinating with HRIS team and leading various process improvement projects and initiatives within the HR Organization and with cross-functional partners.
• Ability to project plan, monitor and implement projects in timely and cost-effective methods.
• Advanced Microsoft Office Suite knowledge and skills, including Excel complex formulas, MS Project, Visio, Access, PowerPoint.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
• Customer-focused mindset with a commitment to delivering high-quality HR services and support to internal stakeholders.
• Highly organized and process oriented with positive team player attitude.

Minimum

• 7 years of progressively responsible experience in HR Operations / HR Shared Services.
• 2 years’ experience in a leadership or managerial capacity.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).