Director of Shared Services

Key Responsibilities

Strategic Leadership

• Develop and execute a strategic roadmap for the Shared Services function aligned with business goals.
• Drive transformation initiatives focused on digitization, automation, and process optimization.

Service Delivery & Operations

• Ensure high-quality, efficient, and cost-effective delivery of shared services
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs).
• Manage a centralized team.

Process Improvement & Technology

• Lead initiatives to standardize and streamline processes across departments.
• Implement systems and tools to enhance service delivery.

Governance & Compliance

• Ensure internal controls, regulatory compliance, and risk management across all shared service functions.
• Collaborate with internal audit and legal teams as necessary.

People Management

• Lead, coach, and develop a high-performing team of service professionals.
• Foster a culture of continuous improvement, accountability, and customer service.

Stakeholder Engagement

• Serve as the primary liaison between shared services and business unit leaders.
• Regularly communicate performance updates and lead cross-functional initiatives.

Qualification & Requirements

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field (Master’s preferred)
• 7 years of progressive experience in finance, operations, or shared services, with at least 5 in a leadership role
• Demonstrated success in building or leading shared service centers
• Strong understanding of ERP systems (e.g., SAP, Oracle, Workday, Dynamics)
• Proven ability to lead transformation initiatives and manage change
• Knowledge of service management frameworks (e.g., Six Sigma, Lean) a plus

Work Environment:

• Office environment with very limited exposure to the production floor
• Some travel may be required

Benefits

No information available.