Vice President – Business Support Management

Key Responsibilities

• Build out the BSM Admin platform per plans.
• Lead day-to-day team activities, managing a team of Executive Assistants across one or more LOBs.
• Act as a strong partner to LOB leadership teams to ensure Admin support aligns with business priorities.
• Drive strategy for business coverage, building bench strength, and improving business support.
• Ensure exceptional and efficient end-to-end administrative service delivery.
• Manage oversight, training, reporting, and governance of all Admin team member duties.
• Own all facets of the performance management process and compensation recommendations.
• Maintain regular communication with key stakeholders.
• Drive LOB and CIB-wide initiatives and adhere to all risk and control policies.
• Manage relationships with internal business partners globally.

Qualification & Requirements

Required

• Minimum of 10 years’ related work experience, at least 3 years of which at a Vice President capacity managing a team in a global organization.
• Strong track record in successful people, business, and project leadership at both national and international levels.
• Familiarity partnering with Human Resource or Administrative peers/ stakeholders.
• Exceptional communication skills; confident, organized, and clear.
• Partnership mentality; collaborative, proactive, and uses critical thinking to solve problems.
• Professional leadership; excels at motivating individual and team performance.
• Control orientation; enforces a dynamic control/compliance environment.
• Drive for Excellence; consistently seeks to exceed expectations and demonstrates continuous improvement.
• Amenable to working onsite following core US hours, with flexibility to adjust accordingly to business needs.

Preferred

• In depth experience managing a team in a financial service organization.
• HR background and/or experience.
• Prior international and matrix leadership experience.

Benefits

No information available.