Manager 3, Procurement

Key Responsibilities

Leadership and Strategy:

• Cultivates and coordinates relationships with Sourcing, Procurement, Data & Automation, Controls & Compliance, and Finance stakeholders, with ability to interact with senior leaders to provide strategic guidance or support decision-making.
• Adept at assessing current state staffing composition, exploring various degrees of captive center vs. OSP strategy, and making recommendations based on a transformational vision.
• Develops and executes the vision for a best in class shared services procurement program, keeping the customer experience at the forefront while seeking automation and AI-assisted solutions as velocity drivers for GSP. Develops the plan, operational roadmap, and goals in service to that vision.
• Creates buoyancy for Sourcing, Procurement and Travel & Expense business process owners, acting as the local oversight for OSPs/employees while enabling process owners to maintain governance of the process.
• Collaborates across Intuit to leverage resources and knowledge to solve problems and achieve results.
• Role-models execution with velocity, agility, and excellence.
• Partners with international teams to ensure globally compliant and locally relevant policies and procedures.
• Makes pivotal decisions that necessitate collaboration, engagement, and accountability with business and technical leaders, as well as executives across the organization.

Shared Services Leadership:

• Partners with GSP Leaders, process owners, and OSPs to determine maturity of procurement people, processes and controls against target maturity required to deliver GSP’s benefits and goals
• Designs, builds and implements the operating model necessary to realize GSP’s target state, including optimizing the current state to free-up high value resources, developing the strategy to reduce OSP footprint, evolving the shared services center to a follow the sun model, and driving transactional work to AI/automation.
• Responsible for the development, management, optimization and scaling of partner performance management of our OSPs, including budget/forecast management and staffing plans.
• Ensures quality, velocity and compliance of procurement standard operating procedures including purchase order and invoice processing, expense auditing, and help desk operations, fostering a culture of excellence and innovation within the organization.
• Provides direct management and oversight of the procurement help desk including the development and optimization of our knowledge base that enables both AI-assisted chat and our ability to get end users in the hands of human experts when they need it.
• Identifies potential risks, ensuring compliance with company policies, and preventing unauthorized expenditures.
• Collaborates with GSP International Procurement, Controls & Compliance, International Accounting and Compliance and other business partners to support regulatory compliance reporting and audits as required.

People Management:

• Provides oversight and local management of ~6 teams comprised of 50+ contingent workers supporting critical business operations

Qualification & Requirements

Skills, behaviors & competencies:

• Excellent interpersonal skills; can effectively interface and collaborate with employees at all levels
• Adept and resilient within a high-change environment focused on long term opportunities
• Solution-oriented with a data-led and data-driven approach
• Proactive, action-oriented self-starter
• Exhibits high levels of judgment, innovation and creativity; is a critical thinker
• Effective use of inquiry and advocacy to work through barriers
• Coupa, Concur, Amazon Business and other P2P systems experience
• Strong analytical, written and communication skills
• Excellent documentation and requirements analysis with experience developing and/or presenting business cases
• Ability to work independently as well as lead and collaborate in cross-functional team environments
• Proficient in collaboration and productivity systems such as Microsoft Applications, Google Drive, Salesforce, Smartsheet and Slack

Qualifications:

• 10-15 years industry expertise with excellent operations and program management skills, including relevant experience leading a global shared services procurement program and managing OSPs
• Strong knowledge of the procurement industry, supplier operations and source selections
• Customer-focused with strong communication, coordination, and planning skills
• Excellent analytical skills and ability to make recommendations to senior leadership based on data
• Ability to apply judgment to balance policy with achievement of business objectives and user experience
• Ability to influence and gain alignment with others to change the thinking
• Experience with procurement technology and tools including e-procurement platforms
• Availability to directly support and interact with multiple international business units
• Culturally aware; experience communicating with a global audience
• Bachelor’s degree in Business, Finance, Marketing or other quantitative discipline
• Ability to travel up to 30% of the time
• Experience working in the High-Tech or Financial Services sector preferred

Benefits

Intuit offers an amazing suite of benefits designed to support you and your family’s health and well-being and provide the tools you need to learn, grow, and make an impact.

To start with, you’ll be eligible for best-in-class medical, dental, and vision benefits on your first day of work. And our Well-Being for Life program offers reimbursement for many other expenses related to physical, emotional, family support and financial well-being. Health Savings Accounts and Life & Accident Insurance plans provide added peace of mind so you can focus on living your best life. Health and wellness is a top priority in our workplace as well. That’s why we provide meditation and mindfulness programs and communities and most of our offices are equipped with state-of-the-art fitness centers managed by personal trainers that provide free group exercise classes and our cafes and break rooms provide healthy food options.

We’re also committed to helping our employees stay financially fit, with benefits like free financial counseling, a generous 401(k) Savings Plan, and our Employee Stock Purchase Plan to help you pursue your own path to prosperity.

You’ll get solid support for your professional development at Intuit. With access to workshops, training events, and other educational resources, our culture of continuous learning will drive your professional growth.

We’re also embracing a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work. Teams are empowered to determine the optimal hybrid work approach and we expect all teams to work on-site at least 2 days per week.