Service Delivery Director/ AVP Regulatory Compliance

Key Responsibilities

Team Leadership & Development:

• Directly supervise and mentor a team of compliance professionals within the GCC.
• Foster a high-performance culture with a focus on continuous improvement, collaboration, and professional development.
• Set clear objectives, provide regular feedback, and ensure team alignment with global compliance goals.

Delivery Management & Stakeholder Engagement:

• Act as the primary delivery manager, engaging regularly with global heads of compliance to align on goals, priorities, and service levels.
• Represent the GCC team in global forums, effectively communicating progress, challenges, and strategic initiatives.
• Build and maintain strong working relationships with stakeholders across multiple geographies and time zones.
• Drive a culture of continuous improvement that reduces risk, increases efficiency, and drives value for our internal clients & stakeholders
• Manage and support product changes and regulatory complexities.

Transition Management:

• Lead and support the end-to-end transition of compliance work to the GCC, ensuring smooth knowledge transfer, process documentation, and risk mitigation.
• Partner with global and local transition teams to design scalable operating models for newly transitioned functions.
• Ensure readiness of the team to take on new responsibilities through proper training, resource planning, and onboarding.

Quality & Operational Excellence:

• Own the quality and timeliness of deliverables produced by the GCC compliance team.
• Implement robust quality assurance practices and controls to ensure adherence to regulatory requirements and internal policies.
• Monitor performance metrics, analyze trends, and drive process enhancements to improve efficiency and accuracy.
• Lead, champion and participate in organization wide business unit projects
• Assess global industry trends, identify and implement best practices

Qualification & Requirements

Qualifications & Experience:

• Bachelor’s degree in law, Masters’ degree (MBA preferred) OR Advanced Degree in Accountancy, Company Secretary; advanced degree or certifications in compliance or risk management preferred.
• 10+ years of experience, preferably in a global financial services or multinational organization.
• 5+ years of experience in people management and leading operational teams in a shared services or capability center environment.
• Strong understanding of regulatory frameworks, compliance operations, and risk management principles.
• Proven track record in stakeholder management, work transition, and service delivery in a global context.
• Excellent communication, analytical, and project management skills.

Key Competencies:

• Strategic Thinking & Execution
• Team Leadership & Coaching
• Stakeholder Management
• Change & Transition Management
• Quality Assurance & Process Excellence
• Cross-Cultural Communication

Benefits

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus