GBS Content and Omnichannel – Director Service Delivery Germany and WESE

Key Responsibilities

• Own the delivery of content and omnichannel services for our commercial teams in Germany and the WESE region.
• Work collaboratively with senior stakeholders and GBS Business Partners.
• Manage a team of approximately 10 FTEs, ensuring AstraZeneca continues to be a great place to work.
• Develop and execute the GCS content and omnichannel services strategy.
• Lead adoption processes, leveraging data to refine approaches for improved outcomes.

Defined Accountabilities

• Act as a lead for service delivery outcomes in the Germany and WESE markets.
• Communicate overall GCS service adoption and identify improvement opportunities.
• Understand and report on market trends, providing feedback to therapeutic area brand teams.
• Ensure compliance with AstraZeneca’s policies, managing communications and change management activities.

Qualification & Requirements

Skills And Expertise

• Proven track record of cross-functional collaboration and stakeholder alignment.
• Experience in developing and implementing omnichannel and digital strategies.
• Strong leadership and capability in optimizing team performance.
• High emotional intelligence, strategic thinking, and excellent communication skills.
• Comprehensive understanding of digital marketing and commercial acumen.

Success Measures

• Adoption, CSAT (Net Promoter Score), value delivery, and achieving content and omnichannel OKRs.

Essential Requirements

• Bachelor’s Degree.
• Demonstrated leadership and team-building skills.
• Significant experience in pharmaceutical/biotechnology, with strategic digital marketing and commercial leadership skills.
• Fluent in Business English.

Preferred Qualifications

• Experience in digital delivery and processes.
• MBA or advanced scientific degree.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…