Senior Manager, Shared Services Global Sales Operations

Key Responsibilities

Strategic Leadership & Team Building:

• Develop and execute the strategic vision for the Global Sales Operations Shared Services function, aligning with overall Sales Operations and business objectives.
• Build, mentor, and manage multiple sales operations disciplines including customer data management, pricing, sales performance reporting and sales technology support.
• Establish clear roles, responsibilities, and service level agreements (SLAs) for the Shared Services teams.
• Drive continuous improvement within the Shared Services function, identifying opportunities for increased efficiency and effectiveness.

Customer Data Management:

• Build the execution and support team that supports customer data management across all relevant systems (e.g. CRM, ERP).
• Oversee the day-to-day operations of the customer data management team, including data cleansing, enrichment, deduplication, and standardization processes.
• Collaborate with regional Sales Operations teams, cross functional data excellence teams and IT to ensure data integration and integrity across various platforms.
• Support the implementation of and utilize tools and technologies to support effective customer data management.

Global Sales Performance Reporting:

• Collaborate with global analytics team to standardize global sales performance reporting frameworks, dashboards, and key performance indicators (KPIs) in collaboration with regional Sales Operations teams.
• Oversee the development and delivery of timely, accurate, and insightful sales reports to various stakeholders, including regional sales leadership.
• Manage the datamarts and tools necessary for global sales performance reporting, ensuring data accuracy and accessibility.
• Identify trends and provide actionable insights based on sales performance data to support strategic decision-making.

Regional Support & Collaboration:

• Serve as the primary point of contact within Global Sales Operations for shared service functions across all assigned regions (Americas, APAC, EMEA).
• Collaborate closely with regional Sales Operations leaders to understand their specific needs and ensure the Shared Services teams are providing effective support.
• Facilitate communication and knowledge sharing between the global Shared Services teams and regional Sales Operations teams.
• Ensure global consistency in data management and reporting processes while allowing for necessary regional nuances.

Qualification & Requirements

• Minimum of 7-10 years of progressive experience in Sales Operations
• Demonstrated experience building and leading high-performing teams, preferably in a global, shared services environment.
• Strong understanding of CRM systems, data management principles, and sales performance metrics.
• Proven ability to develop and implement data governance policies and reporting frameworks.
• Experience with data warehousing and BI tools is essential.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.
• Strong communication, presentation, and interpersonal skills with the ability to effectively interact with stakeholders at all levels.
• Ability to manage multiple priorities and work effectively in a fast-paced, global environment.
• Experience working with and supporting global teams across different time zones and cultures.

Preferred:

• Experience both leading established sales operations shared services and building new sales operations shared services teams.
• Direct experience overseeing data management and sales performance reporting.
• Experience with specific CRM and BI platforms relevant to the company’s technology stack.
• Consulting and project management experience.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…