HRO/HRSS Delivery Leader

Key Responsibilities

Process Strategy and Design:

• Defining the overall vision and strategy for the process, ensuring it aligns with the clients strategic objectives.
• Ensuring the Designing and documenting the process flow, including standard operating procedures (SOPs).
• Foster process improvement opportunities and leading initiatives to optimize the process.

Performance Management:

• Establishing key performance indicators (KPIs) to measure process effectiveness and efficiency.
• Monitoring process performance against KPIs and identifying areas for improvement.
• Analyzing data to identify trends and root causes of process issues.

Stakeholder Management:

• Engaging with cross-functional stakeholders across different regions and business units to ensure process alignment and buy-in.
• Communicating process changes and updates to relevant stakeholders.
• Addressing concerns and resolving conflicts related to process execution.

Change Management:

• Leading process improvement initiatives and managing change effectively across the organization.
• Developing training materials and providing training to process users on new procedures.

Compliance and Governance:

• Ensuring the process adheres to all relevant regulations and internal compliance standards.
• Implementing robust controls and risk mitigation strategies within the process.

Continuous Improvement:

• Fostering a culture of continuous improvement within the process team.
• Utilizing methodologies like Lean or Six Sigma to identify and implement process improvements.

Collaboration with IT:

• Working with IT teams to ensure the process is supported by appropriate systems and technology.
• Identifying opportunities for process automation and system enhancements.

Qualification & Requirements

• Strong analytical skills and ability to interpret data
• Excellent communication and stakeholder management skills
• Leadership and change management expertise
• Understanding of business processes and process improvement methodologies
• Cross-cultural awareness and ability to operate in a global environment

Benefits

No Information Available