Director Shared Field Services

Key Responsibilities

• Promote teamwork throughout the Utility in all facets of work. Working with other sections, areas, departments, and divisions to maximize the efficiency of the operation all while maintaining a customer first culture.
• Provide leadership for the Shared Field Services leadership team to provide safe and reliable services to our customers. Work with direct reports to facilitate the development of a strong management team for overall departmental performance.
• Provide a departmental plan and budget for resources to accomplish the Utility goals for Customer Field Services, Dispatch and Meter Services. Create and accomplish KPI’s to maintain the level of services expected by Gas, Water and Wastewater all while meeting the expectation of our external customers.
• Participate annually in the Utility’s budgeting planning effort and responsible for the creation and monitoring of the departmental financial budget in order to provide safe economical quality utility services.
• Recognize significant trends and changes in the industry through relevant trade associations and publications, as well as Federal, State, and local legislation.
• Administer the current Working Agreement with the bargaining unit as well as all Policy Releases, Emergency Manuals.

Qualification & Requirements

Required Qualifications

• Bachelor’s degree (B. A.) in Business or technical area from a four-year College or University
• Minimum twelve (12) years in utility operations work.
• Must pass and participate in the random Drug & Alcohol program in accordance with Pipeline Hazardous Material Safety Administrative (PHMSA) Regulations 49 CFR Part 199 (PHMSA drug and alcohol testing regulation) and 49 CFR Part 40 (DOT drug and alcohol testing regulations).

Preferred Skills/Qualifications

• MBA with a concentration in finance, organizational leadership or business administration
• Experience in Union negotiations and knowledge of the bargaining agreement.
• Knowledge of quality disciplines such as ISO, Lean and Six Sigma
• In addition to the required skills/qualifications above, the successful candidate will have knowledge of the regulated utilities industry and will be able to successfully develop collaborative relationships with community stakeholders, members of the legislature and government agencies.
• Professional Engineering registration.

Benefits

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short-Term Incentive Plan (STIP)
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays