HR Shared Services Manager, Americas

Key Responsibilities

Drive Operational Excellence

• Lead and mentor a team of People Service Specialists across the Americas.
• Oversee day-to-day operations in a multi-tier service model.
• Track and analyze HR metrics to identify improvement opportunities.
• Ensure high-quality, efficient service delivery.
• Resolve operational issues through root cause analysis.
• Build team capabilities and ensure alignment with HR policies and training needs.
• Manage escalations from customers and stakeholders.

Ensure Compliance

• Stay current on HR regulations.
• Ensure HR practices align with company policies and standard operating procedures.

Innovate and Optimize

• Lead and support HR initiatives to improve operations and employee experience.
• Optimize HR tech solutions like Workday HCM and Workday Help.
• Promote manager and employee self-service through streamlined processes.

Lead with Impact

• Build strong relationships with employees, managers, and stakeholders.
• Drive employee engagement and customer satisfaction with clear action plans.
• Coach and develop team members.

Drive Change

• Collaborate with leaders to define and implement change initiatives.
• Develop communication, training, and stakeholder engagement plans.

Influence and Communicate

• Use emotional intelligence and interpersonal skills to influence decisions.
• Present data and insights to support initiatives.
• Build stakeholder commitment and drive organizational change.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 10+ years of HR management experience, preferably in a shared services environment.
• 5+ years in a managerial role.
• Proven experience driving Key Performance Indicators.
• Strong knowledge of HR policies, procedures, and best practices.
• Experience with ERP/cloud-based HR systems (Workday preferred).
• Global or regional HR project experience.
• Fluency in English required; Spanish preferred.

Key Competencies

• Creative thinking and innovation
• Clear and effective communication
• Problem-solving and decision-making
• Courage to address difficult issues
• Strong relationship-building
• Collaboration and teamwork
• Customer-first mindset
• Tech-savvy and quick learner
• Results-driven and goal-oriented
• Cultural awareness and global mindset
• Strategic thinking and execution
• Motivates others to perform at their best

Benefits

We provide comprehensive benefits including healthcare, retirement, financial protection and many other offerings…