Global Business Services (GBS) Strategy Senior Manager

Key Responsibilities

Sales and Opportunity Development

• Lead the development of proposed solutions, presentation materials, and economic models to address prospective client needs.
• Guide pursuit teams and contribute to business development activities.
• Participate in and lead client sales presentations.

Strategic Planning and Execution

• Collaborate with senior client stakeholders to align GBS strategies with broader business objectives.
• Oversee the evaluation and implementation of new business initiatives to drive growth and innovation within the GBS framework.
• Guide the development and execution of strategic plans to enhance the efficiency and effectiveness of GBS organizations.

Operating Model Structures and Governance

• Develop and implement robust operating model structures and governance frameworks for GBS organizations.
• Advise clients on compliance with governance policies and procedures and drive continuous improvement of governance practices.

Customer Experience Design

• Oversee the design of operating models for internal customer management, infusing omni-channel solutions, persona-based Moments that Matter, workflow technology, and intelligent automation.
• Collaborate with technology teams to ensure business requirements are effectively translated into solutions.

Process Design and Optimization

• Lead the analysis of existing functional processes and interaction models to identify opportunities for improvement and optimization within the GBS organization.
• Guide the use of established and emerging tools and technologies to implement streamlined processes that enhance efficiency, reduce costs, and improve service delivery.

Storyboarding and Communication

• Oversee the translation of complex ideas and data into clear, concise, and visually appealing formats for various audiences.
• Guide the development of compelling models, storyboards, and presentations to communicate strategic initiatives, project plans, and business cases to stakeholders.

Stakeholder Management

• Build and maintain strong relationships with key client stakeholders, including senior executives, business unit leaders, and external partners.
• Facilitate effective communication and collaboration between stakeholders to ensure alignment and support for GBS initiatives.

Change Management

• Champion and oversee change management efforts to support the successful implementation of new processes, technologies, and organizational changes within the GBS function.
• Guide the development and execution of change management plans, including communication strategies, training programs, and stakeholder engagement activities.

Global Collaboration and Coordination

• Lead collaboration with teams in Deloitte’s US India practice and other member firms around the world to develop strategies and deliver projects.
• Ensure seamless coordination and knowledge sharing across global teams.

Senior Manager-Level Responsibilities

• Deliver service excellence by identifying and addressing complex client business issues, serving as a trusted advisor to senior client stakeholders.
• Lead the response to Requests for Proposal (RFPs) and other client opportunities, shaping solution approaches and guiding pursuit teams.
• Determine and apply advanced assessment techniques and emerging technologies best suited to each client’s unique needs, providing strategic recommendations.
• Oversee and validate analysis, ensuring recommendations are aligned with client objectives and the broader engagement context.
• Lead and oversee multiple project teams, ensuring the quality, consistency, and impact of deliverables across large and complex engagements.
• Manage and develop diverse teams, providing mentorship, coaching, and performance feedback to support professional growth and project and overall GBS practice success.
• Contribute to the evolution of Deloitte’s GBS Strategy offerings by sharing insights, identifying improvement opportunities, and supporting practice growth initiatives.

Qualification & Requirements

Required Qualifications:

• Ten+ years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or as an internal consultant within industry
• Five+ years of direct people management experience, including leading teams on complex projects
• Bachelor’s degree from an accredited university
  • Project experience within Shared Services, Outsourcing, and/or Offshoring, or back-office functional optimization
• • Experience with service delivery model strategy, design, implementation, and optimization for multi-functional or single-function entities
• Strong financial modeling/analysis and business case development experience, with proficiency in Microsoft Excel
• Experience with data visualization tools (e.g., Tableau or Power BI)
• Familiarity with ServiceNow, Salesforce, or other customer-oriented workflow platforms
• of the current and emerging applications of Artificial Intelligence in GBS
• Experience with multiple GBS pillars including, but not limited to, HR, IT, Finance, Procurement, Commercial Operations, Legal
• Ability to create compelling storyboards and presentations for diverse audiences, including executive stakeholders
• Strong critical thinking, analytical, and problem-solving skills
• Excellent interpersonal, team-building, and oral and written communication skills; integrity, initiative, creativity, and passion
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities
• Ability to work independently, influence others, and lead diverse, multi-disciplinary teams
• Excellent communication, interpersonal, and leadership skills
• Must be legally authorized to work in the US without the need for employer sponsorship, now or at any time in the future
• Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

• Experience with Robotic Process Automation (RPA)
• Experience with data visualization and analytics
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is desirable
• Certification in change management methodologies (e.g., Prosci, ADKAR) is a plus
• Experience in Business Process Outsourcing vendor selection
• Ability to translate technology functionality into process improvements
• MBA or advanced degree

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…