Associate Director, Operational Risk and Resilience

Key Responsibilities

Operational Risk:

• Support the identification, assessment, and documentation of operational risks and controls within business and support functions.
• Support the triage and classification of ICT-related incidents in accordance with DORA’s materiality thresholds and reporting timelines (24h/72h/28d).
• Maintain and enhance incident logging and escalation procedures, ensuring timely and accurate reporting to internal stakeholders and regulators.
• Assist in the coordination and tracking of risk incidents, including classification, effective escalation aligned to severity and follow-up on action plans. Contribute to periodic risk reviews, assessments, and reporting activities.
• Help maintain risk registers where relevant and ensure data integrity in risk management tools.

Business Continuity and Resilience:

• Conduct and maintain criticality assessments for business services, shared services, and internal processing services using the firm’s methodology.
• Define and validate impact tolerance thresholds for critical and important business services, ensuring alignment with relevant regulatory expectations.
• Map dependencies across people, processes, technology, and third-party providers to support resilience planning and regulatory reporting.
• Assist and support in resilience exercises including scenario testing, impact analysis, and recovery strategy evaluations.
• Support development and maintenance of continuity plans and ensure regular updates are completed.
• Coordinate with teams and key stakeholders during incidents to support business recovery activities.
• Assist in the integration of DORA-aligned policies and procedures into the broader operational risk and resilience framework.

Programme Implementation & Monitoring:

• Act as a liaison between the Operational Risk and Resilience team and business & support functions.
• Engage with business operations, support and IT departments in the ongoing determination and capture of critical business processes; critical business service / functions.
• Provide support for training, awareness, and communication initiatives related to operational risk and resilience.
• Monitor and report on the status of risk and resilience initiatives locally.
• Support development and enhancement of the Risk department tools and methodologies, and standard operating procedures to support the Operational Resilience, Operational Risk Management and Business Continuity programs.
• Support with the preparation of regular, ad-hoc or special reporting for the company’s Risk Committee and Group / Board as well as parent company as required

Qualification & Requirements

• At least 8-10 years’ experience working in or with Operational Risk and/or Business Continuity Management with preferably a working knowledge of Fund Administration
• Post-secondary degree in accounting, finance, law, economics, business or a related discipline
• Professional qualification in risk or a related discipline would be preferred
• Knowledge and understanding of regulatory requirements for risk management and BCP, as well as risk requirements and guidelines
• Knowledge of risk assessment techniques, business impact analysis, BCP planning and testing with strong cross-experience in financial services / fund services
• Comfortable working with complex datasets and familiar with power apps, modern data modelling apps and reporting tools.
• Project management skills and ability to analyse project progress and direct / redirect team efforts
• Advanced ability with the Microsoft Office suite of applications
• Advanced proficiency in Microsoft Excel and experience of onboarding new systems / technology is preferred.

Benefits

MUFG Investor Services offers a competitive employee benefits package, including health insurance, a pension plan, paid time off, and professional development opportunities. They also provide support for employee well-being through an Employee Assistance Program (EAP) and parental leave. Furthermore, they offer career pathway planning and location-specific benefits.