Head, Shared Investigative Services – South Asia and India

Key Responsibilities

Strategy

• Overall responsibility for leading and managing non-government investigations for the Bank in the South Asia Cluster and India, including direct responsibility for operational risk management and investigation delivery.
• Ensuring effective investigation strategies to manage legal and regulatory issues that may have a significant impact on the South Asia Cluster and India; keeping abreast of changes within the Group and Region.
• Represent the Bank and lead on external relationships with advisory groups, law enforcement agencies and other (non-legal) external stakeholders.
• Provide input and oversight of the development of end-to-end scalable infrastructure and processes to execute Shared Investigative Services processes. This includes establishing and maintaining training, advice and support, to assure the process policies and standards are effectively implemented across the South Asia Cluster and India.
• Utilise external and internal networks to the Bank to build strong liaison relationships across the Group.

Business

• Provide reports and other Management Information in agreed and standardised format.
• Coordinate identification of themes, trends and lessons learnt from investigations in the South Asia Cluster and India to support the continuous improvement of the Bank’s conduct and control environment

Processes

• Conduct and manage non-government investigations against the Bank and/or with employees that have potential material impact on the Bank from either a reputational, regulatory, financial or litigation perspective (or any combination of the same)
• As required, investigate data leakage cases escalated for South Asia Cluster and India and aid in promoting awareness of the importance of confidentiality of Bank information.
• Adopt a flexible approach in supporting other areas within the Shared Investigative Services structure (and in seeking inbound support when necessary) to promote effective and efficient allocation of investigative resources.

People & Talent

• Establish, develop and maintain close collaboration with key internal functional stakeholders including Legal, Compliance, FCC, Vigilance, ER and HR.
• Adopt a flexible approach in supporting other areas within the Shared Investigative Services structure (and in seeking inbound support when necessary) to promote effective and efficient allocation of investigative resources.

Risk Management

• Maintain close interaction with those Risk Owners to whom responsibility is delegated to ensure resolution of system and control improvements identified via Shared Investigative Services investigations.
• Ensure South Asia Cluster and India senior management are fully informed of all key risks and issues in area of responsibility and reported in line with Bank’s operational risk process.

Governance

• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Act to minimise operational loss, audit failures, and take proactive measures to respond to matters arising.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct and Ethics.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct and Ethics.
• Lead the Shared Investigative Services South Asia and India teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Shared Investigative Services South Asia and India
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Qualification & Requirements

Skills And Experience

• Confidential Investigations
• Cross-functional Collaboration
• Effective Communications
• Relationship Management
• Planning: Tactical, Strategic
• Regulatory Framework and Requirements (SIF)
• Managing Change

Qualifications

• At least 10 years substantive background in investigations, law enforcement, intelligence and/or prosecutorial or regulatory agency environments, with local expertise in India.
• Sharp business acumen with corporate investigative experience and/or experience advising or managing complex investigations and related risks representing Financial Institutions.
• Excellent investigation, analytical, problem solving, risk mitigation and report writing skills.
• Demonstrated ability to conduct best practice investigations with a high level of integrity, independence, professionalism and discretion.
• Understanding of the key features of relevant laws and regulations relevant to the Bank and internal investigations in South Asia and India.
• Knowledge and sound judgement of business practices, regulatory relationship management and reputational risks.
• Experience leading investigative teams both in person and remotely.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.