Manager HR Knowledge Management

Key Responsibilities

Strategic Knowledge Management & Governance

• Lead a team of knowledge management (Sr) associates to implement global HR knowledge management strategy, ensuring alignment with business goals, employee experience, and digital HR transformation.
• Establish and enforce enterprise-wide content governance frameworks, including lifecycle management, compliance controls, and quality assurance standards.
• Champion consistency in tone, structure, and branding across all HR knowledge and HR Service delivery assets, ensuring alignment with corporate goals.
• Act as liaison between HR Centers of Expertise (CoE), HRBPs, and Local HR Operations to ensure timely, accurate, and relevant knowledge delivery.

Platform Ownership & Innovation

• Enable business continuity across HR knowledge & HR service delivery platforms (e.g., ServiceNow Knowledge Base, SharePoint), driving platform evolution and innovation.
• Drive continuous optimization of taxonomy, metadata, and search architecture to enhance discoverability and user experience.
• Partner with Digital Technology and HRIS teams to prioritize and deliver platform enhancements and automation opportunities.

Enablement, Change & Culture Building

• Design and deliver enablement programs for content contributors, HR teams, and end-users to build capability and drive adoption.
• Lead communication campaigns to promote knowledge tools, self-service behaviors, and digital HR initiatives.
• Foster a culture of knowledge sharing, collaboration, and continuous learning across the HR organization.

Program & Project Leadership

• Lead HR service delivery projects such as HR portal optimization, AI-enabled knowledge delivery, and global content harmonization.
• Manage project timelines, resources, risks, and stakeholder communications to ensure successful delivery and measurable impact.
• Continuously scan for emerging trends and technologies in knowledge management and digital HR to inform future strategy

Qualification & Requirements

• 8-12 years of progressive experience in HR, knowledge management, digital HR, HR service delivery roles or equivalent experience
• Demonstrated success in leading enterprise-level knowledge management initiatives or digital transformation programs.
• Expertise in knowledge platforms (e.g., ServiceNow, SharePoint) and content governance methodologies.
• Understanding of HR operating models, shared services, and employee experience principles.
• Stakeholder management, communication, and facilitation skills.
• Analytical and strategic thinker with a track record of using data to drive decisions and improvements.
• Proven ability to manage projects in a dynamic environment.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…